Melissa Turner
Columbus,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Operational Supervisor
FedEx Supply Chain Distribution
Columbus, OH
08.2016 - Current
- Lead team of 15-85 associates
- SLA
- Quality Assurance
- Outbound shipping
- Inbound receiving
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
Carrier
USPS
Columbus Grove, OH
01.2016 - 05.2016
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Directly interacted with customers to deliver mail, packages and ordered goods.
Operations Supervisor
Innotrac Distribution Center
Columbus, OH
12.2012 - 08.2015
- JCrew, Shopko, Groupon - Supervised 12 to 25 associates
- Inbound inspection
- SLA
- Client goal management
- Quality assurance
- Established and trained employees to maximize team productivity.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Customer Service Rep
Dish Network
Columbus, OH
04.2011 - 10.2011
- Technical maintenance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Rep
Affinion Benefits Group
Columbus, OH
04.2010 - 03.2011
- Inbound communication regarding insurance benefits
- Customer retention
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Store Manager
Cirrillas
Columbus, OH
07.2008 - 06.2009
- Inventory control
- Accounting Management
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Store Manager
United Dairy Farmers
Columbus, OH
08.2006 - 06.2008
- Inventory control
- Accounting Management
- Hiring
- QA readiness and training
- Increased sales in my last store by 13%.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
Store Manager
Tobacco And More
Painesville, OH
09.1999 - 05.2005
- Accounting management
- Hiring
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Business Management
Colorado Technical College
Colorado Springs, COSkills
- Training
- P&L
- Human Resources
- Staff development
- Inventory Control
- Operations Management
- Shipping & receiving
- Process Improvement
- Microsoft Excel
- Warehouse management system
- Operational Efficiency
- Operational Support
- 5S Principles
- Performance Monitoring and Evaluation
Additional Information
- Willing to relocate anywhere
Timeline
Operational Supervisor
FedEx Supply Chain Distribution
08.2016 - Current
Carrier
USPS
01.2016 - 05.2016
Operations Supervisor
Innotrac Distribution Center
12.2012 - 08.2015
Customer Service Rep
Dish Network
04.2011 - 10.2011
Customer Service Rep
Affinion Benefits Group
04.2010 - 03.2011
Store Manager
Cirrillas
07.2008 - 06.2009
Retail Store Manager
United Dairy Farmers
08.2006 - 06.2008
Store Manager
Tobacco And More
09.1999 - 05.2005
Business Management
Colorado Technical College
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