Melissa Ulmer
Hubbard,TX
Summary
Patient-focused Optometric Technician/Patient Service Coordinator equipped with administrative and customer service expertise. Working closely with the doctors to help keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts
Overview
25
25
years of professional experience
Work History
Optometric Technician/Patient Services Coordinator
My Eye Dr.
Burleson, TX
09.2021 - Current
- Use of auto refractor, NCT, I-Care Tonometer, Optos, Acuity software, EEHR software, contact lens training
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Business Owner/Operator
MJR Stables, Inc.
Lagrangeville, NY
12.2008 - 08.2021
- Cared for horses by blanketing, cleaning stalls, feeding and watering.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
Office Manager/Ophthalmic Assistant/Medical Insurance Biller
Somers Eye Center
Somers, NY
05.1998 - 10.2002
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications.
- Assisted during in-office surgical procedures with the ocular plastic surgeon
- Auto refractor, Topography, NCT, Visual fields
- Answer phone calls, make appointments, insurance verification, medical billing, filing
Education
Cosmetology License -
Central Academy of Beauty Culture
Newburgh, NY05.1991
High School Diploma -
Carmel High School
Carmel, NY06.1990
Skills
- Patient Testing
- Insurance Verification
- Office Administration
- Scheduling Appointments
- Medical History Documentation
Timeline
Optometric Technician/Patient Services Coordinator
My Eye Dr.
09.2021 - Current
Business Owner/Operator
MJR Stables, Inc.
12.2008 - 08.2021
Office Manager/Ophthalmic Assistant/Medical Insurance Biller
Somers Eye Center
05.1998 - 10.2002
Cosmetology License -
Central Academy of Beauty Culture
High School Diploma -
Carmel High School
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