Melissa Underwood
Nottingham,MD
Summary
Detail-oriented receiving and warehouse professional with extensive experience managing inbound freight, inspecting shipments, and verifying invoices against purchase orders. Skilled in food safety compliance, stock control, and vendor communication, with a record of improving receiving accuracy and resolving shortages and damages quickly.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Receiving Manager
Shop Rite Food Market
Bel Air, Maryland
01.2013 - Current
- Managed Shop Rite Food Market receiving dock deliveries and inbound freight schedules.
- Oversaw receiving process for all incoming shipments to ensure efficient organization.
- Inspected incoming grocery shipments for damage, shortages, and product accuracy.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Verified invoices, packing slips, and purchase orders against delivered merchandise.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Tracked receiving records in store inventory and paperwork systems to ensure accurate inventory management.
- Coordinated vendor deliveries with store departments and backroom inventory needs.
- Coordinated with vendors regarding shipping schedules and delivery expectations.
- Liaised with vendor representatives to rectify damages and shortages.
- Resolved shipment discrepancies with suppliers and store management.
- Enforced food safety, cleanliness, and warehouse compliance standards.
- Organized storage areas to enhance product movement and reduce labor time.
- Received and staged incoming inventory for movement to storage or sales floor.
- Monitored stock levels and initiated reorder processes.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Trained prospects for other locations through the company.
- Developed and enforced policies and procedures for logistics team to standardize operations.
- Ensured accuracy in recording product information into inventory system.
Physical Therapy Receptionist
Drayer Physical Therapy
Bel Air, Maryland
01.2009 - 10.2011
- Greeted patients warmly and guide them through the check-in process.
- Answered multi-line phone calls, took messages, and responded to patient inquiries via email.
- Confirm, schedule, and reschedule appointments.
- Collected co-pays, deductibles, and self-pay fees to ensure accurate billing.
- Ensured patients had valid insurance coverage to facilitate billing.
- Updated patient demographic and insurance records.
- Scanned medical documents,referrals, and prescriptions.
- Balanced daily payment batches and cash drawers to maintain financial accuracy.
- Adhered to strict HIPAA rules to protect patient privacy.
In Home Licensed Child Daycare
Self-employed
Bel Air, Maryland
10.1994 - 12.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of children promptly and efficiently.
- Assisted with parents requests and answered questions to improve satisfaction.
- Approached parents and engaged in conversation using effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Designed and executed a structured early childhood curriculum focused on early literacy, numeracy, and problem-solving skills to prepare children aged 3-5 for transition into kindergarten.
Education
Licensed Cosmetologist - Cosmetology
Roberts Institute of Hair Design
Aberdeen, MD10-1989
High School Diploma -
Edgewood High School
Edgewood, MD05-1988
Skills
- Inventory management
- Purchase order reconciliation
- Receiving documentation
- Food safety compliance
- Warehouse operations
- Stock control
- Vendor coordination
- Order tracking
- Vendor returns processing
- Discrepancy processing
- Unloading trucks
- Sorting inventory
- Load counting
- Stockroom organization
- Forklift operation
- Power Jack operation
- Safety practices
- Detail orientation
- Problem solving
- Effective communication
- Employee training
- OSHA guidelines
Certification
- State Board of Cosmetologists, State of Maryland Department of Labor, every 2 years
Timeline
Receiving Manager
Shop Rite Food Market
01.2013 - Current
Physical Therapy Receptionist
Drayer Physical Therapy
01.2009 - 10.2011
In Home Licensed Child Daycare
Self-employed
10.1994 - 12.2008
Licensed Cosmetologist - Cosmetology
Roberts Institute of Hair Design
High School Diploma -
Edgewood High School