Melissa Valdez
Española
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork, notably at 7 Eleven Franchise. Proven ability to enhance customer satisfaction and streamline operations. Skilled in time management and problem-solving, consistently achieving operational efficiency and fostering a collaborative work environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
7 Eleven Franchise
Española, NM
05.2025 - 11.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Stocked shelves and organized merchandise for optimal visibility and accessibility.
- Monitored inventory levels to assist in restocking efforts and minimize shortages.
Food Service Worker
Chartwells Schools Dining Services
Los Alamos, NM
05.2024 - 12.2024
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of food preparation areas to ensure safety standards.
- Assisted in inventory management by tracking supplies and notifying supervisors of shortages.
- Collaborated with team members to streamline meal service operations during peak hours.
Home Health Care Aid
Amber Care
Española, NM
02.2020 - 11.2022
- Assisted clients with daily living activities, ensuring comfort and safety in their home environments.
- Monitored patient health conditions, reporting changes to healthcare professionals for prompt intervention.
- Developed and maintained strong relationships with clients and families to enhance care quality and satisfaction.
- Implemented personalized care plans in collaboration with healthcare teams, promoting client independence and well-being.
Host/Waitress/To Go
Chilis
Espanola,NM
01.2018 - 01.2020
- Welcomed guests and managed seating arrangements to optimize flow and minimize wait times.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Trained new hosts on customer service protocols and operational procedures.
- Handled reservation systems efficiently, maintaining accurate records of bookings.
AssistantManager
Subway
Espanola,NM
01.2001 - 03.2006
- Led team initiatives to enhance operational efficiency and improve customer service standards.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Implemented process improvements that streamlined workflows and reduced errors in daily operations.
- Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
Front Desk Clerk Hotel
Ohkay Casino Resort Hotel
Ohkay Owingeh, NM
01.2000 - 01.2001
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Assisted guests with inquiries, providing accurate information about hotel amenities and local attractions.
- Coordinated room assignments and maintained up-to-date booking records using property management systems.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
Clerk Specialist Supervisor
State of New Mexico Department of Health, Taxation and Revenue
Santa Fe, NM
02.1990 - 02.2000
- Processed tax returns and ensured compliance with state regulations.
- Assisted in the development of training materials for new staff members.
- Collaborated with departmental teams to streamline documentation processes.
- Maintained accurate records in compliance with legal requirements and agency standards.
Education
High School Diploma -
Espanola Valley High School
Española, NM05-1987
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Certification
NEW MEXICO ALCOHOLIC BEVERAGE. CONTROL SERVER CERTIFICATE/LICENSE
Exp, 06/18/2028
NEW MEXICO FOOD HANDLER CERTIFICATE
Exp. 06/11/2028
Languages
English
Spanish
Timeline
Sales Associate/Cashier
7 Eleven Franchise
05.2025 - 11.2025
Food Service Worker
Chartwells Schools Dining Services
05.2024 - 12.2024
Home Health Care Aid
Amber Care
02.2020 - 11.2022
Host/Waitress/To Go
Chilis
01.2018 - 01.2020
AssistantManager
Subway
01.2001 - 03.2006
Front Desk Clerk Hotel
Ohkay Casino Resort Hotel
01.2000 - 01.2001
Clerk Specialist Supervisor
State of New Mexico Department of Health, Taxation and Revenue
02.1990 - 02.2000
High School Diploma -
Espanola Valley High School