Melissa Valdez
Miami
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Trinity Solutions
Hialeah
2017.03 - Current
Allertech labatories
Miami
- Current
- Serve as a key member of interdisciplinary healthcare team for a busy family medical practice
- Assist 3 MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
- Conducted recruitment, hiring, and training of personnel.
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Mentored and trained new employees on company policies and procedures.
- Communicated plans and actions to meet departmental goals.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Allergy Technician/Medical Assistant
US
2014.12 - 2017.02
Receptionist
Miami Animal Hospital
Miami
2012.05 - 2013.11
- Directing, English, faxing, filing, inventory, mailing, managing, materials, Medical and other routine functions.
- Handle large amounts of cash on a daily basis.
- Receive and receipt cash.
Receptionist
WH Med Management Enterprise Co
New York
2010.12 - 2012.01
Client Service Representative
The Animal Medical Center
New York
2008.02 - 2010.11
Education
diploma - medical assistant
Florida career college
hialeah, fl, usa 2014.05 - 2016.01
Skills
- Billing
- Excel
- Office
- PowerPoint
- Microsoft Word
- Ordering office supplies
- Processing
- Accounting
- Administrative
- Schedule appointments
- AS400
- Clerical
- Purchasing
- Receiving
- Reception
- Research
- Fluent in Spanish
- Telephone
- Word
- Patient care
- Medical record management
- Budget planning
- Staff training
- Team collaboration
- Quality assurance
- Certified in basic life support (BLS)
- Clinical and administrative support
- Medical terminology proficiency
- Medical supply inventory
References
Available upon request.
Timeline
Manager
Trinity Solutions
2017.03 - Current
Allergy Technician/Medical Assistant
US
2014.12 - 2017.02
diploma - medical assistant
Florida career college
2014.05 - 2016.01
Receptionist
Miami Animal Hospital
2012.05 - 2013.11
Receptionist
WH Med Management Enterprise Co
2010.12 - 2012.01
Client Service Representative
The Animal Medical Center
2008.02 - 2010.11
Allertech labatories
- Current