Melissa Valle

NRSI / Dotty’s Gaming & Spirits — Bartender
Las Vegas, NV | June 2020 – July 2026

• Provided friendly, efficient bartending service in a high-volume gaming and tavern environment while maintaining a professional and welcoming atmosphere.
• Prepared and served alcoholic and non-alcoholic beverages accurately and efficiently according to company standards.
• Processed gaming jackpots and payouts while following established verification, documentation, and compliance procedures.
• Handled cash transactions, maintained accurate cash counts, and followed company procedures for cash control and financial accountability.
• Monitored guests for signs of intoxication and followed responsible alcohol-service practices to prevent over-serving.
• Verified identification and complied with applicable age-verification and alcohol-service requirements.
• Followed company policies, procedures, gaming regulations, and Nevada alcohol-service requirements.
• Maintained accurate records and completed required documentation for transactions, jackpots, cash handling, and daily operations.
• Assisted guests with gaming and account-related questions while providing professional customer service.
• Maintained a clean, organized, and properly stocked bar area throughout each shift.
• Communicated effectively with management and coworkers to ensure smooth operations and address guest concerns.
• De-escalated difficult customer situations professionally while protecting company policies and maintaining a positive guest experience.
• Followed established procedures for security, compliance, responsible gaming, and workplace safety.

• Greet patrons warmly, take accurate food and drink orders, offer menu recommendations, and anticipate needs in a fast-paced, high-volume environment characteristic of Las Vegas.
• Accurately handle cash and POS transactions: Process payments, manage cash banks, and operate point-of-sale (POS) systems efficiently, often involving complex orders and multiple payment methods.
• Ensure designated service areas, tables, and the overall tavern environment (including restrooms and bar areas) are clean, organized, and adequately stocked with beverages, glassware, and supplies.
• Adhere to all Nevada liquor laws and health regulations, practice responsible alcohol service, comply with open container laws specific to Las Vegas, and maintain health department sanitation standards.
• Work effectively with bartenders, kitchen staff, and other servers to ensure smooth operations, assist with food running, bussing tables, and complete opening/closing duties.

• Collect, review, and verify all required borrower documentation, including income, assets, employment history, credit reports, and collateral details, ensuring accuracy and completeness for underwriting.
• Serve as a key liaison between borrowers, loan officers, underwriters, and third-party vendors to obtain missing information, clarify discrepancies, and provide timely updates on loan status.
• Meticulously review loan files and processes to ensure strict compliance with all relevant federal, state, and local lending regulations (e.g., TRID, fair lending laws) as well as internal bank policies.
• Organize and compile comprehensive loan packages, including all verified documents and disclosures, for submission to the underwriting department, and assist in preparing final closing documents upon approval.Accurately input loan information within the origination system or database, maintain detailed records of all communications, and effectively manage a pipeline of loan applications to meet deadlines.