Summary
Overview
Work History
Education
Skills
Languages
Timeline
Optical Experience
Generic

Melissa Vasquez

Mount Vernon,NY

Summary

Dynamic Store Manager with a proven track record at Designer Optical of Parkchester, enhancing sales through strategic merchandising and exceptional customer service. Skilled in inventory management and team leadership, I successfully increased store traffic and customer satisfaction by organizing engaging events and promotions, fostering a positive shopping experience.

Overview

24
24
years of professional experience

Work History

Store Manager of Operations

Designer Optical of Parkchester
03.2021 - Current
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Maximized sales by recommending types of lenses and frame fitting
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Helped with contact lens fitting and eyeglass lens lab orderings
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Confirmed patients' Vision Plans for exams
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Sales Associate

Designer Optical of Parkchester
03.2016 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Optical City Inc
08.2001 - 03.2016
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Stevenson
The Bronx, NY
06.1997

Skills

  • Customer service
  • Customer relations
  • Multitasking and organization
  • Problem-solving
  • Store operations
  • Customer service management
  • Store opening and closing
  • Supply ordering
  • Store displays
  • Sales professional
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Retail inventory management
  • Accurate money handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager of Operations

Designer Optical of Parkchester
03.2021 - Current

Sales Associate

Designer Optical of Parkchester
03.2016 - 03.2021

Sales Associate

Optical City Inc
08.2001 - 03.2016

High School Diploma -

Stevenson

Optical Experience

Trained under ODs and opticians regarding :

- Contact Lens Fitting and addressing patient problems

- Frames measurements prepping for lab Orders and adjustments

-Knowledgeable about Lens coatings, quality , types to be recommended to patients

-Eyeglass prescriptions reading and writing

- Familiar with Vision Health Insurance Plans

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