Melissa Velez
Lombard
Summary
A dedicated and organized person with great phone skills and proficiency in Epic. Hard working and strong multitasking skills with the ability to work well in a team and independently.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Duly Health And Care
11.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Followed up with reminder phone calls for future appointments.
Bank Teller
Byline Bank
05.2019 - 12.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
Area Supervisor
Ross Dress For Less
10.2015 - 05.2019
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
GED -
Community Technical And Adult Education
Ocala, FL06.2015
Skills
- Workflow Optimization
- HIPAA Compliance
- Telephone Etiquette
- Proficient in Epic
- Appointment Scheduling
Timeline
Medical Receptionist
Duly Health And Care
11.2021 - Current
Bank Teller
Byline Bank
05.2019 - 12.2020
Area Supervisor
Ross Dress For Less
10.2015 - 05.2019
GED -
Community Technical And Adult Education
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