Shani Forbes
Brooklyn,USA
Summary
Patient-focused professional with a strong foundation in administrative and customer service expertise. Proven ability to thrive in fast-paced clinical environments while effectively collaborating with diverse personalities. Proficient in managing schedules, records, and front desk operations, ensuring seamless healthcare service delivery through efficient coordination of communications, referrals, and policy enforcement. Skilled in identifying balanced solutions and resolving conflicts, contributing to positive patient experiences and operational excellence.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
The Dermatology Specialists
05.2025 - 2025
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for 20+ physicians , scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Follow up with pharmacy regarding any Prior Authorizations or additional info requested
- making sure all appointments are marked as checked out, no show, canceled or rescheduled at the end of day.
Supervisor/ Retails Assistant
Primark
01.2022 - 10.2024
- Manage point of sale transactions including cash, refunds and credit to ensure seamless and accurate cash flow
- Maintain a clean, organized inventory
- Anticipate customers' needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily assists customers through the process of finding their ideal style
- Prepare and initiate launches through product management and visual merchandising
Cisco
06.2021 - 08.2021
- Maintain Files and organizing meeting
- Communications through emails, phone calls and zoom
- Preparing documents and work reports
- Meet deadlines on projects
Education
Associate of Applied Science - Radiology Technology And Imaging
NYC College of Technology
05-2027
BLS CERTIFIED - Adult, Child & babies
Red Cross
11-2024
Skills
- HPI
- Telephone etiquette
- Electronic medical records management
- Health & Safety Management
- Transcription
- Workflow optimization
- Skilled in Microsoft Office applications
- Client engagement strategies
- Leadership
- Effective communication
- Patient registration
- Service excellence
- Accurate record management
- Policy and procedure development
- Schedule development
- Workflow optimization
- Fostering collaborative partnerships
- Comprehensive documentation skills
- Appointment management
Timeline
Medical Receptionist
The Dermatology Specialists
05.2025 - 2025
Supervisor/ Retails Assistant
Primark
01.2022 - 10.2024
Cisco
06.2021 - 08.2021
BLS CERTIFIED - Adult, Child & babies
Red Cross
Associate of Applied Science - Radiology Technology And Imaging
NYC College of Technology
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