Melissa Villatoro

•Verified insurance coverage and identified third-party payers for billing purposes.

•Investigated incorrect billings and processed refunds as necessary.

•Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.

• Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.

• Submit daily invoices on Rtask system with the total footage of each group. Document information on spreadsheet.

• Assists patients in completing healthworks registration and Slide Discount Eligibility application.

• Reviews proof of income and size of the family household with the patient to determine patient family income and patient eligibility for the Sliding Fee Discount.

• Enters patient demographic data and income data into EMR system to create patient record.

• Schedules patients for initial and follow-up appointments as needed.

• Identifies patients with slide discount expirations and then follows through with completing all steps of patient

• Assists patients in gathering accurate proof of income or proof of no income, proof of insurance, and proof of

identification.

• Answer incoming calls and provided highest level of professionalism and knowledgeable service to every customer

• Updated patient accounts, addresses and contact information within call management databases.

• Redirected patients to the appropriate personnel or department and took messages as needed.

•Assisted with scheduling appointments for patients

Explained policies and requirements to patients

•Protected patients by observing strict HIPAA guidelines.