Melissa Vizcaino
El Paso,TX
Summary
Quality-focused Medical Support professional with 7 years of experience in medical/clinical environment. Expertly assist with front office operations along with providing physician support by gathering patient medical information and performing clinical procedures as needed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Concentra Occupational Health
09.2022 - Current
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
- Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
- Streamlined laboratory processes by collecting specimens efficiently while adhering to proper handling procedures for accurate results.
- Boosted clinic efficiency by coordinating referrals for specialist consultations or additional testing as required.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Phlebotomy Trainer
CSL Plasma Behring
12.2018 - 09.2022
- Increased donor satisfaction by providing exceptional customer service during plasma collection procedures.
- Maintained a clean and organized work environment, ensuring efficient plasma processing operations.
- Ensured regulatory compliance by diligently following FDA guidelines and company policies throughout the plasma collection process.
- Collaborated with management to address any concerns or discrepancies, maintaining a high level of quality control within the center.
- Conducted inventory assessments regularly to guarantee adequate supplies for daily operations, minimizing potential delays or disruptions.
- Assisted medical staff with donor reactions or complications, prioritizing patient health and welfare above all else.
- Streamlined data entry processes by accurately documenting essential information in both digital databases and written records.
- Conducted regular equipment calibrations and adjustments to maintain peak performance of all collection systems.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
Education
Associate of Science - Medical Laboratory Technology
Southwest University At El Paso
El Paso, TX03.2016
Skills
- Medical Equipment Operation
- Laboratory Specimen Collection
- Phlebotomy Techniques
- Continuous Learning Mindset
- Customer Service Excellence
- Electronic Health Records Management
- Data Entry Accuracy
- Healthcare Billing Knowledge
- Medical Terminology Proficiency
- Wound Care Management
- Insurance Verification Abilities
- Office Support
- Medical Office Administration
- Examination Preparation
- Payment Processing
- Supply Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Notary Public
Certified Occupational Hearing Conservationist
CPR
Drug, Alcohol and DNA Collector Certified
Timeline
Medical Support Specialist
Concentra Occupational Health
09.2022 - Current
Phlebotomy Trainer
CSL Plasma Behring
12.2018 - 09.2022
Associate of Science - Medical Laboratory Technology
Southwest University At El Paso