Melissa Vizcaino
El Paso
Summary
Professional with solid background in medical support, prepared to contribute effectively to clinical environments. Skilled in patient care, medical documentation, and assisting healthcare providers, with a strong focus on teamwork and adaptability. Known for reliability, empathy, and a results-driven approach. Proficient in medical software, patient communication, and administrative tasks, ensuring seamless operations and high-quality care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Concentra Medical Center
10.2023 - Current
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
- Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
- Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
Lead Phlebotomist
CSL Plasma
12.2018 - 07.2022
- Coached employees on best practices, providing constructive feedback to support their professional growth. Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Office Assistant/Medical Lab Technician
Southwest Drug And Alcohol Testing/
01.2016 - 08.2021
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
- Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.
- Conducted comprehensive training sessions for new staff members on standard operating procedures for performing drug tests accurately and safely.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Education
Associate of Science - Medical Laboratory Technology
Southwest University At El Paso
03.2016
Skills
- Patient Care Coordination
- Vital Signs Monitoring
- Medical Equipment Operation
- Organizational Skills
- Electronic Health Records Management
- Phlebotomy Techniques
- Insurance Verification Abilities
- Infection Control Procedures
- Problem Solving Aptitude
- Customer Service Excellence
- Laboratory Specimen Collection
- Wound Care Management
- Diagnostic Testing Support
- Medical Terminology Proficiency
- File Organization
- Scheduling and calendar management
- Document Management
- Staff Training
- Policy Enforcement
Certification
Notary Public
CAOCH Certification
Drug, Alcohol and DNA certified Collector
Timeline
Medical Support Specialist
Concentra Medical Center
10.2023 - Current
Lead Phlebotomist
CSL Plasma
12.2018 - 07.2022
Office Assistant/Medical Lab Technician
Southwest Drug And Alcohol Testing/
01.2016 - 08.2021
Associate of Science - Medical Laboratory Technology
Southwest University At El Paso
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