Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Vizcaino

El Paso

Summary

Professional with solid background in medical support, prepared to contribute effectively to clinical environments. Skilled in patient care, medical documentation, and assisting healthcare providers, with a strong focus on teamwork and adaptability. Known for reliability, empathy, and a results-driven approach. Proficient in medical software, patient communication, and administrative tasks, ensuring seamless operations and high-quality care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Support Specialist

Concentra Medical Center
10.2023 - Current
  • Improved patient care by accurately recording medical histories and updating electronic health records.
  • Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
  • Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
  • Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
  • Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
  • Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
  • Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
  • Measured patient spirometry.
  • Prepared lab specimens for diagnostic evaluation.

Lead Phlebotomist

CSL Plasma
12.2018 - 07.2022
  • Coached employees on best practices, providing constructive feedback to support their professional growth. Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
  • Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
  • Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
  • Increased donor satisfaction by providing exceptional customer service during the entire donation process.
  • Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Office Assistant/Medical Lab Technician

Southwest Drug And Alcohol Testing/
01.2016 - 08.2021
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
  • Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
  • Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.
  • Conducted comprehensive training sessions for new staff members on standard operating procedures for performing drug tests accurately and safely.
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.

Education

Associate of Science - Medical Laboratory Technology

Southwest University At El Paso
03.2016

Skills

  • Patient Care Coordination
  • Vital Signs Monitoring
  • Medical Equipment Operation
  • Organizational Skills
  • Electronic Health Records Management
  • Phlebotomy Techniques
  • Insurance Verification Abilities
  • Infection Control Procedures
  • Problem Solving Aptitude
  • Customer Service Excellence
  • Laboratory Specimen Collection
  • Wound Care Management
  • Diagnostic Testing Support
  • Medical Terminology Proficiency
  • File Organization
  • Scheduling and calendar management
  • Document Management
  • Staff Training
  • Policy Enforcement

Certification

Notary Public

CAOCH Certification

Drug, Alcohol and DNA certified Collector

Timeline

Medical Support Specialist

Concentra Medical Center
10.2023 - Current

Lead Phlebotomist

CSL Plasma
12.2018 - 07.2022

Office Assistant/Medical Lab Technician

Southwest Drug And Alcohol Testing/
01.2016 - 08.2021

Associate of Science - Medical Laboratory Technology

Southwest University At El Paso
Melissa Vizcaino