Melissa Vizcaino
El Paso,TX
Summary
Quality-focused Medical Lab Technician/Administrative Assistant with excellent clinical skills gained through hands-on experience. Seeking an opportunity for advancement in the medical field. Reliable Medical Support professional with 8 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, triage and exam preparation. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Concentra-Onsite Freeport McMoran
09.2022 - Current
- Familiar with front, back office and physical therapy duties
- Responsible for patient registration, scheduling appointments, insurance verification, referral authorization process
- Answer phones, assist in employer and TPA services
- Patient care to include vitals, drug screens, breath alcohol test, physicals, blood collections, audiograms, Pulmonary Function Test, EKG's, HPE's, Respirator Fit Test, vision test, chart preparation for physicians, wound care, vaccinations and medication administration.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Assisted in training of new hires, sharing expertise in medical support techniques to improve overall team performance.
Phlebotomist and Trainer
CSL Plasma
12.2018 - 07.2022
- Assist donors in completing screening process by assessing self-administered health history, answering basic medical questions associated with donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, and temperature
- Performed finger stick to obtain donors hematocrit and total protein levels for donor suitability
- Set up/disconnected machines for plasmapheresis process, verified and confirmed all of donors information before starting collection process, monitored donor during process, assisted in any donor reactions, filed and documented all paperwork and incidents as per SOP while following SOP regulations
- Trained all new employees in Donor Support and Phlebotomy positions.
Lab Tech and Assistant Office Manager
Southwest Drug-Alcohol and DNA Testing
01.2016 - 08.2021
- Perform routine, random and pre-employment drug tests for Department of Transportation, urine and breath alcohol toxicology testing and confirmations
- Managed and trained new supervisors for reasonable suspicion courses
- Produced and reported drug test results between companies and or labs
- Organized and produced quarterly and monthly reports for all companies for their records and as per DOT.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
Education
Associate of Applied Science - Medical Laboratory Technology
Southwest University At El Paso
El Paso, TX03.2016
Skills
- Patient Care Coordination
- Laboratory Specimen Collection
- Clinical Documentation Expertise
- Emergency Response Preparedness
- Patient Education Delivery
- Healthcare Billing Knowledge
- HIPAA Compliance Understanding
- Medication Administration
- EMR / EHR
- Appointment scheduling efficiency
- Time Management Competence
- Examination Preparation
Certification
- NIDA GCP Certificate
- Breathe Alcohol and Urine Technician Certified
- NIOSH and CAOHC Certifications
- Heart Savers and CPR Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Support Specialist
Concentra-Onsite Freeport McMoran
09.2022 - Current
Phlebotomist and Trainer
CSL Plasma
12.2018 - 07.2022
Lab Tech and Assistant Office Manager
Southwest Drug-Alcohol and DNA Testing
01.2016 - 08.2021
Associate of Applied Science - Medical Laboratory Technology
Southwest University At El Paso