Melissa Walczyk
Graham,WA
Summary
Dedicated hospitality professional with over 10 years of experience, including 5+ years in fine dining and barista roles. Known for delivering exceptional customer service and creating memorable guest experiences. Skilled in upselling and food and beverage pairing, with a proven ability to thrive in fast-paced environments while contributing as a flexible team player.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Housing Advocate
Job Community Services
Puyallup, Washington
01.2026 - Current
- Advocated for clients in landlord negotiations to secure safe and affordable housing.
- Provided housing resources and referrals to clients in need of assistance.
- Conducted client assessments to determine housing needs and eligibility for programs.
- Assisted low-income households with applying for government subsidies designed to help them maintain stable living arrangements.
- Coordinated with social workers to address clients' comprehensive needs beyond housing assistance.
- Maintained detailed records of all client interactions including demographic information, case notes, and outcomes.
Server/Barista/Bartender/Social Media Manager
Casting Iron
Enumclaw, WA
06.2023 - Current
- Delivered high-level customer service, fostering guest satisfaction and encouraging repeat visits.
- Prepare and serve a variety of cocktails, beer, and wine with expert knowledge of mixology and drink pairings.
- Prepare and serve high-quality coffee beverages, mastering espresso-based drinks and brewing techniques.
- Handle high-volume environments with efficiency, multitasking between serving tables and crafting drinks.
- Maintain a clean and organized bar and dining area, and adhere to health and safety regulations.
- Consistently exceeds sales goals through effective upselling and personalized recommendations.
- Managed social media accounts (Instagram and Facebook) for 3 separate businesses, creating and scheduling 15+ posts per week across platforms.
- Develop content that aligns with each brand's voice and target audience, resulting in consistent follower growth and increased customer interest.
Education
Associate's degree -
Bellevue College
Bellevue, WA 01.2015 - 01.2017
Skills
- Community Resource Navigation
- Client Advocacy
- Crisis Intervention
- Housing Policy Knowledge
- Customer Engagement
- POS systems
- High-volume service
- Upselling techniques
- Teamwork & Communication
- Flexible scheduling
- Client Advocacy
Timeline
Housing Advocate
Job Community Services
01.2026 - Current
Server/Barista/Bartender/Social Media Manager
Casting Iron
06.2023 - Current
Associate's degree -
Bellevue College
01.2015 - 01.2017