Melissa Walker
Kingwood
Summary
I enjoy working with each member to make sure they have the right carrier and policy to fit their individual needs. Its my goal to be the best agent or customer service representative for them and for the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contractor
Licensed Insurance Agent
2022.02 - Current
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Interacted with senior and other members of the community by setting up a marketing table with Plan Benefit Highlights and giveaways at a Goodwill store
- Explained coverage options to potential policyholders, answering questions or concerns.
Licensed Health Insurance Agent
Assurance IQ
2021.06 - 2022.01
- Took incoming calls collecting or confirming name, address, phone number and date of birth. Confirmed Medicare and/or Medicaid number.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Customer Service Representative
TTEC - Bank of America
2019.03 - 2019.10
- Worked on Bank of America program taking incoming calls from recipients of unemployment benefits related to COVID 19.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Co-Owner/Operator
Sears Hometown
2016.10 - 2018.11
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed sales presentations to promote product and brand benefits.
- Hosted special events to boost brand awareness and increase community engagement.
Education
Some College (No Degree) - Social Sciences
Lone Star College System
Houston, TXSome College (No Degree) - Mental Health
Tarrant County College District
Fort Worth, TXSkills
- Compliance
- Customer Service
- Health Insurance Sales
- Time Management
- Verbal and Written Communication
Certification
- Licensed in Life and Health - 2020
- Licensed in P&C - 2021
Timeline
Contractor
Licensed Insurance Agent
2022.02 - Current
Licensed Health Insurance Agent
Assurance IQ
2021.06 - 2022.01
Customer Service Representative
TTEC - Bank of America
2019.03 - 2019.10
Co-Owner/Operator
Sears Hometown
2016.10 - 2018.11
Some College (No Degree) - Social Sciences
Lone Star College System
Some College (No Degree) - Mental Health
Tarrant County College District