Melissa Walley
JP Morgan Chase
New Haven,IN
2
Languages
22
years of professional experience
Client-focused banking professional with over 15 years of experience in customer service, account support, and financial transactions. Known for building rapport, educating clients on banking products, and resolving issues promptly. Brings strong accuracy, professionalism, and a commitment to branch success.
Work History
Associate Banker
15 Years 4 Months- Advised customers on deposit, lending, and account solutions aligned with financial needs.
- Opened and serviced accounts while verifying documentation and identity requirements.
- Processed transactions accurately while maintaining compliance with bank policies and procedures.
- Resolved customer inquiries promptly, ensuring consistent service and issue resolution.
- Identified cross-sell opportunities and referred clients to appropriate banking specialists.
- Supported branch operations by balancing cash drawers and reconciling daily activity.
- Monitored suspicious activity indicators and followed AML and KYC guidelines.
- Mentored teammates and new associates on service standards, transaction accuracy, and operational best practices.
- Supported the team with administrative tasks such as scheduling appointments and helping maintain office inventory.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers, the main cash vault when I was the vault teller, as well as a Teller Cash Dispenser.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients' needs and concerns.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on features and benefits of banking products and services including online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Counted, verified and handled bank deposits and armored car transactions.
Server and Cashier
7 Years 8 Months- Greeted guests, presented menus, and delivered attentive table service in fast-paced dining environment.
- Took accurate food and beverage orders, entered requests promptly, and coordinated communication with kitchen staff.
- Recommended menu items, specials, and add-ons to support guest satisfaction and check growth.
- Monitored table readiness, refilled beverages, and resolved service needs to maintain smooth workflow.
- Processed payments accurately, handled cash and card transactions, and closed checks efficiently.
- Maintained clean dining areas, reset tables, and followed sanitation and food safety standards.
- Trained new servers on service steps, menu knowledge, and guest interaction expectations.
- Resolved guest concerns professionally, preserving service quality and supporting repeat business.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
11 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
4 Months- Greeted customers warmly upon arrival and provided friendly presence throughout the dining experience.
- Managed waitlists and reservations while organizing parties for smooth front-of-house operations.
- Answered incoming phone calls to assist guests and address inquiries., handled carryout inquiries, and directed guests to appropriate dining options.
- Monitored lobby appearance, ensuring clean menus, an organized entrance, and welcoming presentation standards.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
Education
No Degree - General Studies
No Degree - General Studies
High School Diploma
- Completed AP courses in English.
- Foreign Language: Three years of Spanish. Retained a lot, but not fluent.
- Extracurricular Activities: Marching Band
Skills
Teller support
Cash handling
Branch operations
Risk assessment
Client education
Opening and closing procedures
Anti-money laundering
Dual control vaults
Vault management
Educating clients
Developing customer relationships
Customer service
Accomplishments
- Consistently high scores in Overall Satisfaction Surveys.
- Many successful yearly audits.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Associate Banker
JP Morgan Chase
05.2011 - 09.2026Read More
Server
Pine Valley Country Club
06.2010 - 05.2011Read More
Hostess
Applebee's Neighborhood Grill & Bar
05.2005 - 09.2005Read More
Server and Cashier
Cracker Barrel
06.2004 - 02.2012Read More
Ivy Tech Community College of Indiana
No Degree from General Studies
Read More
IPFW
No Degree from General Studies
Read More
Woodlan Jr./Sr. High School
High School Diploma
Read More