Melissa Warren
St Louis,MO
Summary
A reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. I'm looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
AT&T
Saint Louis, MO
03.2001 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolve customer issues with minimal oversight in a high call volume, fast-paced environment.
- Serving as a telephone expert to the customer by discussing and handling billing inquiries, products, service inquires, customer complaints and scheduling appointments to ensure installations and repairs.
- Computing and giving quotes to customer's adjustments, balances and monthly rates. Determines credit and security requirements and extensions of credit.
- Worked in a service-oriented company , demonstrating a talent for communicating effectively with customers and employees from diverse backgrounds.
Education
High School Diploma -
St. Elizabeth High School
Saint Elizabeth, MO01-1997
Harris-Stowe University
Midtown MissouriSkills
- Data Entry
- Able to adjust to change, and flexibility with alterations
- Complaint resolution
- Knowledge of/familiar with Excel
- Typing proficiency
- Handle billing and purchases
- Scheduling installation appointments and replacing orders
- Inbound and Outbound Calling
References
Nicole Jones
AT&T Management
(314)-616-7419
Nvision07@yahoo.com
Timeline
Customer Service Representative
AT&T
03.2001 - Current
High School Diploma -
St. Elizabeth High School
Harris-Stowe University