Melissa Warren
Lacey,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Torrid
02.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Licensed Massage Practitioner
Self Employed
04.2005 - 05.2014
- Promoted the benefits of regular massage therapy sessions, resulting in increased bookings and repeat clientele.
- Streamlined appointment scheduling processes by implementing an efficient online booking system for improved client convenience.
- Ensured compliance with all state regulations regarding licensure, sanitation procedures, and continuing education requirements for massage practitioners.
- Developed strong rapport with clients through active listening skills and genuine empathy during consultations and treatments.
- Managed inventory levels for massage supplies and equipment, proactively ordering replacements as needed to maintain seamless service delivery.
- Participated in community wellness events and local health fairs to raise awareness about the benefits of massage therapy and promote the practice''s services.
- Contributed to a positive work environment by fostering open communication, collaborating with colleagues, and upholding professional standards of conduct.
Education
GED -
South Puget Sound Community College
Olympia, WACertified Massage Therapy - Massage Therapy
Ashmead School of Massage
Fife, WASkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Staff Supervision
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Torrid
02.2022 - Current
Licensed Massage Practitioner
Self Employed
04.2005 - 05.2014
GED -
South Puget Sound Community College
Certified Massage Therapy - Massage Therapy
Ashmead School of Massage