Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Wasylak

Godfrey,IL

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

Dollar General
Godfrey, Illinois
08.2022 - 06.2025
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Bartender

Bojacs, City limits and Sparky's
Alton, IL
01.2010 - 01.2022
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Effectively multitasked within fast-paced environment.
  • Greeted frequent visitors by name and explained new promotions.

Human Resources Manager

Millinium rail
East Alton, Illinois
06.2002 - 06.2010
  • Created job postings, tracked applicants and maintained applicant database.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.

Education

Alton Senior High
Alton
06-1990

Skills

  • Sales monitoring
  • Customer service
  • Employee training
  • Customer relations
  • Attention to detail
  • Flexible schedule
  • Hiring and training
  • operations
  • POS systems operations
  • Customer service and engagement
  • Store organization
  • Employee scheduling
  • Transaction processing

Work Type

Full TimeInternship

Work Location

RemoteOn-Site

Timeline

Assistant Store Manager

Dollar General
08.2022 - 06.2025

Bartender

Bojacs, City limits and Sparky's
01.2010 - 01.2022

Human Resources Manager

Millinium rail
06.2002 - 06.2010

Alton Senior High

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