Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Melissa Weatherspoon

154 Lee St. Jackson,TN

Summary

Confident and highly experienced financial counselor with a background of leadership, management, multi- tasking, working under pressure, and strong customer service. Open to team leadership, management, and growth opportunities within the company.

Overview

14
14
years of professional experience

Work History

Financial Counselor Team Lead

Verdi Oncology
12.2020 - Current
  • Researched and enrolled patients in grant and copay card assistance, created financial estimates, and performed financial counseling with patients .
  • Hosted monthly team meetings and implemented new policies for the Financial Counselor team.
  • Filed claims to manufacturers and grant companies for reimbursement.

Financial Counselor

Tennessee Oncology
06.2018 - 11.2020
  • Researched and enrolled patients in grant and copay card assistance, created financial estimates, and performed financial counseling with patients .
  • Hosted monthly team meetings and implemented new policies for the Financial Counselor team.
  • Filed claims to manufacturers and grant companies for reimbursement.

Patient Advocate

Tennessee Oncology
05.2016 - 05.2018
  • Facilitated communication between patients, families, and healthcare providers to enroll patients in copay cards and grant assistance.
  • Reviewed patient bills with patient, answered billing questions, and collected payments.
  • Researched and found financial resource programs to assist with patients household and medical bills.

Registered Medical Assistant

Tennessee Oncology
03.2015 - 04.2016
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries and bone marrow biopsies including preparing operating room.

Registered Medical Assistant

Tennessee Oncology
09.2013 - 03.2015
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries and bone marrow biopsies including preparing operating room.

Medical Assistant Manager

America's Family Doctors
09.2012 - 11.2013
  • Trained medical assistant externs and new hires in office and clinical procedures.
  • Created weekly work schedule for all clinical employees
  • Ordered weekly medical supplies for clinic and kept track of inventory.

Registered Medical Assistant

Americas Family Doctors
03.2010 - 08.2012
  • Verified insurance eligibility and collected copays at office visit.
  • Scheduled appointments for patients.
  • Triaged patients, collected vitals, and performed injections and blood draws.

Education

Medical Assisting Diploma - Medical Assisting

Remington College
Nashville, TN
05.2010

Skills

  • Team Leadership
  • Insurance Verification
  • Budgeting and Finance
  • Staff Management
  • Strong Verbal Communication
  • Knowledge of Medical Terminology
  • Team Liaison
  • Project Management
  • Employee Development
  • Conflict Resolution

REFERENCES

Available upon request.

Timeline

Financial Counselor Team Lead

Verdi Oncology
12.2020 - Current

Financial Counselor

Tennessee Oncology
06.2018 - 11.2020

Patient Advocate

Tennessee Oncology
05.2016 - 05.2018

Registered Medical Assistant

Tennessee Oncology
03.2015 - 04.2016

Registered Medical Assistant

Tennessee Oncology
09.2013 - 03.2015

Medical Assistant Manager

America's Family Doctors
09.2012 - 11.2013

Registered Medical Assistant

Americas Family Doctors
03.2010 - 08.2012

Medical Assisting Diploma - Medical Assisting

Remington College

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Melissa Weatherspoon