Melissa Webber
Howell,MI
Summary
Highly skilled and experienced Private Investigator with over 10 years of experience in surveillance, research, and investigative services. Proven track record of delivering high-quality results, and maintaining confidentiality. Highly organized and experienced Executive Assistant with over 8 years of experience providing administrative support to senior-level executives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private Investigator
Anonymous Private Investigations Company
Howell, MI
01.2016 - 12.2023
- Surveillance and Observation
- Conducting discreet surveillance, providing photographic or video evidence of a subject’s activities, such as infidelity or workplace misconduct
- Gathering witness statements, collecting and documenting witness accounts of events, such as accidents or crimes
- Background Checks, conducting thorough background checks on individuals or companies revealing potential red flags or discrepancies
- Locating missing persons, and successfully locating missing individuals, such as children or adults, and reuniting them with their families
Administrative Assistant
J&B Medical Supply
03.2013 - 10.2013
- Handled incoming inquires for several busy executives
- Efficiently managed incoming and outgoing calls while recording accurate messages
- Compiled company information and related material and distributed it to candidates
- Assessed urgencies and priorities before scheduling meetings with management
- Verified patient’s eligibility and claims status with insurance companies and accurately posted and sent out all medical claims
- Responded to correspondence from insurance companies
- Posted and adjusted payments from insurance companies
- Identified and resolved patient billing and payment issues
- Coordinated, prepared and scheduled committee board meetings and business and social events
- Responsible for verifying patient’s insurance coverage, payments and terms and conditions of policy
Office manager
Ferman Optometry
09.2005 - 07.2010
- Professionally and courteously verified appointment times with patients
- Sustained excellent customer service and maintained a professional work environment
- Organized, documented and compiled all necessary material for business
- Accurately managed emails, phone calls, and customer inquiries
- Screened personal and business calls and directed them to the appropriate individual
- Trained, coached and mentored staff to ensure smooth adoption of new programs
- Evaluated patient’s financial status established appropriate payment plans
- Assisted in the maintenance of medical charts and or electronic medical record (filing, Op Reports)
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
Executive assistant
Brossett Corporation
06.2004 - 08.2005
- Manage the CEO's travel arrangements and coordinated the pre planning of trips
- Manage external contacts for CEO's and kept track of periodic communication needed for priority contacts
- Created expense reports, budgets and filing systems
- Process travel expenses and reimbursements
- Distributed company dash wide announcements, booked conference rooms and coordinated catering for annual staff development forum
- Reconciled and processed expense reports for100 internal and field personnel
- Precisely completed appropriate claims paperwork, documentation and system entry
- Approved and verified medical claims for numerous hospital and nursing facilities
- Maintain strict patient the physician confidentiality, treated all parties in a pleasant and courteous manner
Education
Criminal Justice - Criminal Justice
University Louisiana Monroe
Monroe, LA12.2008
Highschool Diploma - undefined
Brandon High School
Ortonville, MI05.2004
Skills
- Excellent communication skills
- Self-directed
- Strong interpersonal skills
- Dedicated team player
- Advanced clerical knowledge
- Report analysis
- Excellent planner and coordinator
- Resourceful
- Filing and data archiving
- Proficient in MS Office, MS Word, MC Excel, and investigative software
Hobbies and Interests
Spending as much quality time with the people that are the most important to me in the world. I love planning trips to the beach, listening to music, and always trying to make the world a better place.
Certification
Oakland Schools Technical Campus -Clarkston, MI
Medical Technology:
Infection Control, Medical Ethics, Medical Terminology, Anatomy and Physiology, Office Procedures,
CPR, Computer Skills, Medical First Responder Awareness
Timeline
Private Investigator
Anonymous Private Investigations Company
01.2016 - 12.2023
Administrative Assistant
J&B Medical Supply
03.2013 - 10.2013
Office manager
Ferman Optometry
09.2005 - 07.2010
Executive assistant
Brossett Corporation
06.2004 - 08.2005
Highschool Diploma - undefined
Brandon High School
Criminal Justice - Criminal Justice
University Louisiana Monroe