MELISSA D. WEILAND
Bellevue,WA
Summary
Compassionate Medical Assistant with six years of comprehensive experience delivering high-quality patient care across diverse, fast-paced clinical environments. Proven ability to seamlessly adapt to varying patient volumes and clinic needs, as demonstrated by efficiently managing intake for 25 to 35 patients daily in collaborative team settings. Committed to optimizing patient outcomes through exceptional critical thinking, proactive communication, and a genuine dedication to well-being.
Overview
6
6
years of professional experience
Work History
Clinical Concierge Medical Assistant
Indigo Urgent Care
Bellevue, WA
03.2025 - 07.2025
- Collaborated with a team of 2-3 MAs to manage patient flow for 25-35 daily patients, optimizing provider schedules and patient care.
- Operated within a dynamic 12-hour rotational system, competently managing diverse roles including Front Office, Patient Rooming, and Provider Support/Discharge, enhancing team efficiency and adaptability.
- Utilized critical thinking and clinical observation to accurately apply Symptom Initiated Protocols (SIPs) during patient rooming, proactively addressing patient needs for efficient visits.
- Managed comprehensive patient discharge processes, including after-visit summaries, educational materials, and post-visit follow-up via Epic, ensuring continuity of care.
Medical Assistant
Overlake Medical Center
Bellevue, WA
05.2021 - 02.2025
- Managed care for 18-20 patients daily, supporting 1-3 providers across diverse specialties including Primary Care, Urgent Care, Internal Medicine, Endocrinology, Pulmonary, and Infectious Disease.
- Served as the dedicated MA for a high-volume Endocrinologist with consistently booked schedules, recognized by leadership for exceptional dependability and sustained support of Type 1 and Type 2 diabetic patients.
- Proactively prepared patient charts up to two weeks in advance, ensuring necessary lab results were available and leveraging Epic's CareEverywhere for comprehensive patient data.
- Demonstrated advanced proficiency in managing and troubleshooting various diabetic devices (e.g., glucometers, CGMs like Dexcom/Libre, insulin pumps like Tandem/Medtronic/Omnipod), providing essential patient education to enhance self-sufficiency.
Medical Assistant
Dr. Nancy Becker ENT & Facial Plastic Surgery
Enumclaw, WA
05.2019 - 05.2021
- Provided comprehensive pre- and post-operative support for patients undergoing ENT and facial plastic surgeries, including septoplasty, tonsillectomy, nasal turbinate surgery, and ear tube surgery, ensuring smooth transitions and clear understanding of care instructions.
- Administered immunotherapy injections and routine vaccinations, performed phlebotomy, and assisted provider with a variety of minor procedures including cyst removal, mole removal, skin cancer removal, skin tag removal, and wart removal.
- Maintained rigorous sterilization protocols for medical instruments utilizing autoclave equipment, contributing significantly to clinic safety and infection control standards.
- Provided in-depth patient education and pre-device counseling for take-home sleep study devices, ensuring proper usage over a 3-day period.
- Assisted providers with ear cleanings and ear tube fittings, and specialized vertigo treatment for patients such as Dix-Hallpike and Epley maneuver.
Medical Assistant Externship
Community Health Care
Tacoma, WA
03.2019 - 04.2019
- Applied foundational medical assistant skills, including patient intake, vital sign collection, room preparation, and vaccination assistance, while fostering a welcoming environment for patients.
Education
Medical Assistant Certification -
Charter College
Fife, WA08-2019
Skills
- Vital Signs
- Epic EMR Software
- HIPAA Compliance
- Telemedicine
- Ear Lavage
- Wound Care
- Insurance Verification
- In-Basket Management
- Point Of Care Testing (POCT)
- Appointment Scheduling
- Vaccine Administration
- Suture Removal
- Medication Reconciliation
- Phlebotomy
- Electrocardiogram (EKG)
- Specimen Collection
- Microsoft Office (Word, Excel)
- Autoclave Sterilization
- Urinalysis
- Rapid Testing (COVID-19, Flu, Strep)
- Prior Authorizations
Timeline
Clinical Concierge Medical Assistant
Indigo Urgent Care
03.2025 - 07.2025
Medical Assistant
Overlake Medical Center
05.2021 - 02.2025
Medical Assistant
Dr. Nancy Becker ENT & Facial Plastic Surgery
05.2019 - 05.2021
Medical Assistant Externship
Community Health Care
03.2019 - 04.2019
Medical Assistant Certification -
Charter College
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