Morayma Wong
Edmonds,WA
Summary
With over 10 years of healthcare experience and a proven track record of patient engagement, I have developed a strong foundation in cross-functional collaboration and leadership development. My expertise in coordinating, organizing, and executing project management displaying a sense of community and compassion. I possess strong bilingual written and verbal communication skills, effectively reaching diverse audiences.
Overview
8
8
years of professional experience
Work History
Medical Assistant, AOD (Ambassador on Duty)
Indigo Urgent Care
05.2023 - Current
- Trains, mentors, and assists staff with their patient responsibilities and concerns
- De-escalates internal and external conflict as needed
- Work with the supervisor, oversees the inventory and vaccinations process
- Maintaining the finances of the medical office or facility
- Conducting and attending meetings
- Managing the service records of the medical office
Lead Bilingual Clinical Trial Specialist II
Fred Hutchinson Cancer Center
10.2019 - 05.2023
- Company Overview: Seattle, WA
- Supervise and mentor Bilingual (Spanish/English) Information Specialists by organizing and sharing NCI-approved cancer and tobacco-cessation resources, generating clinical trial searches to be reviewed by health professionals and senior level researchers, and coding interactions while being cognitive of language barriers via our communication channels
- Cultivate relationship building and user experience by responding to inquiries through National Cancer Institute’s Spanish official social media platforms, informing about innovative cancer research increasing online traffic by 35% and enhancing NCI’s cancer-related information via social media content utilizing data for community outreach success
- Provide information to clients, cancer patients, and families in need of but not limited to financial assistance, housing, counseling, and community health resources
- Negotiate agreements on DEI issues and professional development, reviewing and modifying standardized documentation to reflect gender diversity, project plan by integrating optimization practices fostering team efforts cross-functionally, collaborate and design continuing DEI training content holding space for accountability aimed to change our culture and social practices to better represent values aligned with our DEI goals
- Seattle, WA
Patient Service Representative Lead
Polyclinic
04.2017 - 08.2019
- Insurance specialist
- Supervise the clinical department as needed
- Phone triage, vital signs
- Assist and train new employees
- Collect, post and balance payments
- Provided training resources for different departments
- Accurately update and maintain all electronic medical records
- HIPPA/ OSHA/WISHA expert
Health Unit Coordinator (ER)
Swedish
11.2017 - 02.2019
- Manage medical charts, files on-call physicians, order entry and admission of the patients
- Act as a liaison among members of the health care team, patients, and families
- Phone triage and vital signs
- Participate in quality improvement activities of the medical center and Emergency Department
Education
MBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH06-2025
Medical Assistant Certificate - undefined
PIMA
12.2022
B.A - Business Administration, Human Resources and Leadership
Central Washington University
12.2015
A.A - Business
Shoreline Community College
Shoreline, WA12.2012
Professional Certificate - undefined
Spanish/English Medical Interpreter Program
01.2010
Skills
- Patient-focused care
- Clinical documentation
- Patient management
- Clinical and administrative support
- Team management and supervision
- Medical office administration
Volunteer Experience
- International Adoption Agency (ESPERANZA), Chiclayo, Peru, 01/01/16, Present
- Food Bank, Seattle, WA, 2015
- Ronald McDonald House, Seattle, WA, 2012
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant, AOD (Ambassador on Duty)
Indigo Urgent Care
05.2023 - Current
Lead Bilingual Clinical Trial Specialist II
Fred Hutchinson Cancer Center
10.2019 - 05.2023
Health Unit Coordinator (ER)
Swedish
11.2017 - 02.2019
Patient Service Representative Lead
Polyclinic
04.2017 - 08.2019
Medical Assistant Certificate - undefined
PIMA
B.A - Business Administration, Human Resources and Leadership
Central Washington University
A.A - Business
Shoreline Community College
Professional Certificate - undefined
Spanish/English Medical Interpreter Program
MBA - Organizational Leadership
Southern New Hampshire University
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