Melissa Welllman
STEVENS,Pennsylvania
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
EASD
03.2017 - Current
- Established administrative work procedures to track purchasing and budgeting.
- Collaborated on special projects as assigned by leadership.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed department budgets and generated financial reports for management review.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships with families and co workers.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Ephrata Cancer Center
04.2010 - 03.2017
- Created and maintained databases to track and record customer data.
- Updated patient records with accurate, current insurance policy information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Cocalico High School
Denver, PASkills
- Fast Learner
- High Volume Phone Inquiries
- Office Administration
- Attendance record management
- Microsoft Outlook
- Microsoft PowerPoint
- Confidential Document Control
Timeline
Administrative Assistant
EASD
03.2017 - Current
Administrative Assistant
Ephrata Cancer Center
04.2010 - 03.2017
High School Diploma -
Cocalico High School
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