Melissa West
Washington, DC,DC
Summary
Results-driven security officer known for effective problem solving and strong communication skills. Experienced in enforcing safety regulations and providing exceptional customer service, ready to support organizational safety and compliance goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Washington Protective Services
Washington, DC
10.2024 - 03.2026
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms, incidents, and emergency situations as needed.
- Collaborated with local law enforcement on security matters and incident reporting.
- Enforced compliance with company policies and safety regulations effectively.
Concierge
Windsor Property Management
Washington, DC
10.2022 - 09.2024
- Provided exceptional customer service by promptly addressing resident inquiries and requests.
- Coordinated community events to enhance resident engagement and foster relationships among tenants.
- Assisted residents with move-in and move-out processes, ensuring a seamless transition experience.
- Managed reservations for amenities, optimizing utilization while maintaining accurate records.
- Collaborated with maintenance teams to resolve resident issues quickly and efficiently.
Temporary Concierge
HireOne Staffing
Washington, DC
11.2020 - 10.2022
- Managed guest inquiries and provided tailored recommendations to enhance visitor experience.
- Coordinated logistics for events, ensuring seamless execution and high satisfaction levels.
- Maintained up-to-date knowledge of local attractions and services to assist guests effectively.
- Developed strong relationships with vendors, optimizing service offerings for clients.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Shift Supervisor
Starbucks
Washington, DC
12.2015 - 04.2019
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms, incidents, and emergency situations as needed.
- Collaborated with local law enforcement on security matters and incident reporting.
- Enforced compliance with company policies and safety regulations effectively.
Education
High School Diploma -
Parkdale
Riverdale, MDSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Effective problem solving
- Customer service
- Employee training
- Staff management
- Customer-oriented
- Workplace safety
Certification
- SO License - March 2025-March 2027
- CPR-American Red Cross October2025- October 2027
Timeline
Security Officer
Washington Protective Services
10.2024 - 03.2026
Concierge
Windsor Property Management
10.2022 - 09.2024
Temporary Concierge
HireOne Staffing
11.2020 - 10.2022
Shift Supervisor
Starbucks
12.2015 - 04.2019
High School Diploma -
Parkdale