Melissa White
Ashland,KY
Summary
Adept Master Cosmetologist and Salon Owner with a proven track record at Bella Si Salon, enhancing client loyalty through exceptional service and advanced hair treatment skills. Demonstrated expertise in salon management and client consultations, achieving a significant boost in client return rates. Excelled in relationship building, ensuring high-quality customer experiences by leveraging clear communication and decision-making abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a career building position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Master Cosmetologist
Independent Contractor
06.2002 - Current
- Performed specialized hair treatments for clients, resulting in healthier hair and improved client loyalty.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Expanded skillset by completing advanced training courses in specialized areas such as hair extensions and color correction.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Rural Mail Carrier
USPS
08.2023 - 06.2024
- Secured and properly stored packages for delivery to eliminate damage risks.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Answering Service Operator
Cornerstone Answering Service
07.2023 - 06.2024
- Maintained high level of customer service through friendly and polite demeanor.
- Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
- Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Salon Owner/Operator
Bella Si Salon
08.2009 - 06.2020
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Learned and remained updated on statutory requirements and regulations.
- Assisted in recruiting, hiring and training of team members.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Education
Cosmetology -
Ashland Community & Technical College
Ashland, KY06.2002
Office Technology & Business Management -
Rowan County Technical School
Morehead, KY05.1993
Skills
- Clear Communication
- Client consultation
- Salon Management
- Client Consultations
- Decision-Making
- Customer Consultation
- Relationship building and management
- Scheduling appointments
- Administrative Procedures
Timeline
Rural Mail Carrier
USPS
08.2023 - 06.2024
Answering Service Operator
Cornerstone Answering Service
07.2023 - 06.2024
Salon Owner/Operator
Bella Si Salon
08.2009 - 06.2020
Master Cosmetologist
Independent Contractor
06.2002 - Current
Cosmetology -
Ashland Community & Technical College
Office Technology & Business Management -
Rowan County Technical School
Similar Profiles
Katie HewardKatie Heward
Massage Therapist at Independent ContractorMassage Therapist at Independent Contractor
Jessica SieversJessica Sievers
SOCIAL MEDIA MANAGER at Independent ContractorSOCIAL MEDIA MANAGER at Independent Contractor
KYLE GUERSEYKYLE GUERSEY
Learning & Development Sales Consultant at Independent ContractorLearning & Development Sales Consultant at Independent Contractor