Melissa Whitty
Impaxx
Clermont
17
years of professional experience
CMS Submission Consultant coordinating Zero MSA requests, customer follow-up, and case-specific communication with CMS and contractors. Manages difficult calls and fast email response times while identifying customer needs, maintaining retention, and keeping projects on measurable goals. Supports accurate issue resolution through clear documentation and cross-team collaboration.
Work History
CMS Submission Consultant
15 Years 2 Months- Demonstrated strong telephone etiquette by effectively resolving difficult calls.
- Responded promptly to calls and emails, ensuring customer questions and concerns were addressed.
- Responds promptly to calls and emails addressing customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Focused on maintaining customer retention and building trust.
- Collaborate with teams to meet customer needs.
- Set specific goals for projects to measure progress and evaluate end results.
- Daytona Beach, Florida
Claims Adjuster
1 Year 11 Months- Calculated reserves for claims, accurately reflecting estimated settlement or defense costs to support financial planning.
- Investigated laws, regulations, and legal precedents to guide claims processing and ensure compliance with industry standards.
- Maintained accurate documentation of all claim activity within designated system.
- Coordinated timely follow-ups on open claims, providing regular status updates to stakeholders to maintain transparency.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Orlando , FL
Education
Associate of Applied Science - Paralegal Studies
Skills
CMS submission processing
Claims documentation
Case management
Quality assurance
Resource allocation
Telephone etiquette
Customer issue resolution
Email correspondence
Employee management
Mentoring and training
Medicare claims processing
Appeals processing
Medicare Secondary Payer knowledge
Denial management
Timeline
CMS Submission Consultant
Impaxx
06.2011 - CurrentRead More
Claims Adjuster
Gallagher Bassett
06.2009 - 05.2011Read More
Kaplan University
Associate of Applied Science from Paralegal Studies
Read More