Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wickham

Spokane

Summary

Dynamic retail professional with a proven track record at Rosauers, excelling in customer service and operational efficiency. Skilled in problem-solving and inventory control, I enhanced store performance and significantly improved customer satisfaction ratings. Adept at mentoring staff and optimizing processes to drive sales and elevate the shopping experience.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Rosauers
09.2017 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed Payroll and Wagecost Weekly
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Front End Supervisor

Trading Company
04.2009 - 07.2017
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.


Education

High School Diploma -

Lewis And Clark High School
Spokane, WA

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management

Timeline

Assistant Store Manager

Rosauers
09.2017 - Current

Front End Supervisor

Trading Company
04.2009 - 07.2017

High School Diploma -

Lewis And Clark High School

Similar Profiles

CREATE PROFILE