Melissa Williams
Sacramento,CA
Summary
Professional courier with a strong track record in logistics and delivery services. Strong focus on team collaboration and achieving results, with a flexible approach to changing needs. Known for reliability, and going the extra mile. Excellent communication skills, and a proactive approach to problem-solving.
Overview
16
16
years of professional experience
Work History
Swing Lead Courier
Fedex Express
Rancho Cordova, CA
12.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Tracked delivery progress and informed customers to enhance satisfaction with timely updates.
- Developed and maintained strong relationships with customers and business partners to foster trust and credibility.
- Coordinated with dispatch and customers to provide precise delivery updates and enhance service reliability.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Fostered strong partnerships with key accounts to ensure satisfaction by consistently surpassing service quality expectations.
- Instructed new couriers on operational procedures and safety protocols, enhancing delivery efficiency and compliance with best practices.
- Supported sorting processes during AM and PM shifts to ensure timely distribution of materials.
- Facilitated communication between management and couriers to enhance operational efficiency.
Real Estate Assistant
PMZ Real-estate for Agent Aida Salinas
Modesto, CA
01.2013 - 06.2022
- Assisted in preparing property listings and marketing materials to enhance visibility.
- Managed transaction documents, maintaining accuracy and compliance throughout processes.
- Coordinated property showings, ensuring timely communication between clients and agents.
- Developed and maintained a client database for efficient communication and follow-up.
- Conducted market research to support pricing strategies.
- Maintained efficient office operations by handling errands and administrative functions.
- Supported agent in managing multiple transactions, ensuring deadlines were met consistently.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Played a pivotal role in successful closings by coordinating all necessary tasks with relevant parties involved, from contract signing to final walkthrough.
- Fostered positive relationships with clients, contributing to high rate of repeat and referral business.
Law Office Manager
Grisez, Orenstien and Hertle
Modesto, CA
03.2010 - 12.2012
- Managed daily office operations, ensuring efficient workflow and adherence to legal protocols.
- Coordinated scheduling for attorneys, optimizing case management and client appointments.
- Organized and updated databases, records and other information resources.
- Assisted in trial preparation tasks such as evidence organization and witness coordination, helping attorneys maintain focus on case strategy development.
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
Education
No Degree - General
Modesto Junior College
Modesto, CAHigh School Diploma -
Ripon Christian High School
Ripon, CA06-2000
Skills
- Adaptable Decision-making
- Effective communication techniques
- Organizational skills development
- Problem-solving abilities
- Teamwork and collaboration
- Punctuality and reliability
- Relationship building and rapport
- Multitasking and organization
Accomplishments
- Awarded multiple Bravo Zulu Awards for showing outstanding performance beyond normal duties.
- Awarded 3 Peak All star Awards for exceptional contributions during peak season.
Languages
Spanish
Native or Bilingual
Timeline
Swing Lead Courier
Fedex Express
12.2023 - Current
Real Estate Assistant
PMZ Real-estate for Agent Aida Salinas
01.2013 - 06.2022
Law Office Manager
Grisez, Orenstien and Hertle
03.2010 - 12.2012
No Degree - General
Modesto Junior College
High School Diploma -
Ripon Christian High School