John Wright
Fairview,NC
Summary
Driver Manager providing encouragement and direction to drivers related to transportation, dispatch and safety activities. Established cooperative and effective working relationships with team to facilitate efficient driving practices. Maintained current knowledge of program rules, regulations, requirements and routine records.
Overview
15
15
years of professional experience
Work History
Swing/lead Driver
Waste Pro USA Inc.
Arden, North Carolina
03.2020 - Current
- Tracked driver behavior, timekeeping and attendance.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Resolved customer complaints promptly and professionally.
- Provided support to drivers during their route if needed.
- Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
- Monitored driver performance, providing feedback when necessary.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Investigated collisions and passenger injuries, documenting incidents in reports.
- Coordinated load planning for drivers to minimize dispatch delays.
- Evaluated and monitored driver performance using various metrics.
- Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Coordinated routes for drivers to ensure efficient use of resources.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Performed administrative tasks such as scheduling shifts for drivers, processing payroll.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Assisted drivers with troubleshooting mechanical issues with vehicles.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Supervised and trained new drivers in safe driving techniques and company policies.
Swing Driver
Waste Managment
Asheville, North Carolina
06.2018 - 03.2020
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Adapted to changing routes or schedules as required by the employer.
Supervisor
Waste Pro
Arden Nc , North Carolina
06.2010 - 06.2018
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Business Management
Enka High School
Candler, NC05-2024
Skills
- Critical thinking aptitude
- Efficient multitasking
- Driver training
- Safe driving techniques
- Stress management capacity
- Vehicle maintenance knowledge
- Emergency response preparedness
- Navigation system mastery
- Adaptable Decision-making
- Regulatory compliance
- Professionalism and punctuality
- Strong communication skills
- Team leadership qualities
- Route planning expertise
Timeline
Swing/lead Driver
Waste Pro USA Inc.
03.2020 - Current
Swing Driver
Waste Managment
06.2018 - 03.2020
Supervisor
Waste Pro
06.2010 - 06.2018
Business Management
Enka High School