Melissa Williams
Rocky Point,North Carolina
Summary
Dedicated paralegal with proven experience in legal research and documentation. Skilled in managing client communications and case management, contributing to streamlined operations and improved attorney efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paralegal
Midtown Law Firm
Wilmington, NC
08.2025 - Current
- Conducted legal research to support case preparation and documentation efforts.
- Drafted and organized legal documents, ensuring compliance with court requirements.
- Managed client communications, addressing inquiries and scheduling appointments efficiently.
- Maintained case management software, updating records for accurate tracking of cases.
- Collaborated with team members to streamline document production processes.
- Reduced attorney workload by drafting routine legal documents.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Leads Manager
Homebuyers NC
Wilmington, NC
05.2020 - 07.2025
- Developed strategic lead generation initiatives to enhance client acquisition and retention.
- Collaborated with marketing teams to optimize campaigns targeting potential homebuyers.
- Analyzed market trends to inform pricing strategies and improve sales forecasting accuracy.
- Mentored junior staff in effective lead management techniques and customer relationship practices.
- Implemented CRM systems for tracking leads, improving follow-up efficiency and customer engagement.
- Conducted training sessions on best practices for nurturing leads through the sales funnel.
- Evaluated performance metrics to identify areas for process improvement and drive sales growth.
- Increased lead conversion rates by implementing targeted outreach strategies and personalized followups.
- Managed a high-performing team of lead qualifiers, providing ongoing coaching and support.
Office Manager
Coastal Brush Mowing
Burgaw, NC
11.2014 - 02.2019
- Managed daily office operations to enhance workflow efficiency and productivity.
- Coordinated scheduling for staff, ensuring optimal resource allocation and coverage.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Supervised office staff, providing mentorship and support to foster team development.
- Developed and maintained filing systems, ensuring accurate record-keeping and easy access to information.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Science - Paralegal Studies
Miller Motte Techincal College
Wilmington, NC06-2013
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Document drafting
- Notary public
- Research and data collection
- Property law knowledge
- Legal document preparation
Certification
- CNP - Certified Notary Public
Timeline
Paralegal
Midtown Law Firm
08.2025 - Current
Leads Manager
Homebuyers NC
05.2020 - 07.2025
Office Manager
Coastal Brush Mowing
11.2014 - 02.2019
Associate of Science - Paralegal Studies
Miller Motte Techincal College