Melissa Wilson
Salt Lake City
Summary
Front office professional with strong organizational skills and focus on customer service. Proven ability to manage administrative tasks efficiently while ensuring smooth operations. Reliable team player adept at adapting to changing needs and prioritizing tasks. Skilled in communication, problem-solving, and using office technology to enhance productivity.
Overview
17
17
years of professional experience
Work History
Paraprofessional I
Salt Lake City School District
08.2022 - Current
Office duties including
Monitoring attendance using the new Sherpa Monitoring Program
Registration of new students
Immunizations, sending letters requesting current immunizations for new and current students
Substitute teaching when needed
All other front office duties as assigned
Accounts Receivable Manager
ProBuild
08.2011 - 05.2013
Applied incoming revenue to client's open invoices. Handled all clients phone calls regarding purchasing and delivering of equipment.
Information Services Specialist
Fidelity Information Systems
05.2008 - 07.2011
- Enhanced user satisfaction by troubleshooting and resolving complex technical issues.
- Delivered exceptional customer support by promptly addressing inquiries and providing accurate solutions.
Education
No Degree - Psychology
Brigham Young University
Provo, UTSkills
- Exceptional communication skills
- Exceptional computer skills, including Microsoft suite, all other salt lake city school district software
Accomplishments
- Conflict Resolution - Responsible for handling parent/guardian inquiries, accurately providing information to ensure resolution and satisfaction.
- Ability to learn new skills to improve in my position.
Timeline
Paraprofessional I
Salt Lake City School District
08.2022 - Current
Accounts Receivable Manager
ProBuild
08.2011 - 05.2013
Information Services Specialist
Fidelity Information Systems
05.2008 - 07.2011
No Degree - Psychology
Brigham Young University
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