Melissa Wilson Joseph
Richmond,VA
Summary
Seasoned Manager at Hungry Eyes Restaurant And Bar, renowned for elevating team performance through strategic planning and effective communication. Excelled in inventory management and customer service, significantly enhancing operational efficiency and client satisfaction. Proven track record in staff development and problem-solving, consistently achieving company objectives with innovative solutions.
Overview
2
2
years of professional experience
Work History
Manager
Hungry Eyes Restaurant And Bar
Richmond, VA
04.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and trained new employees to meet job requirements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associates in Business Management - Business Management
TA Marryshow Community College
St. George Grenada07-2008
Skills
- Employee training
- Performance evaluation
- Inventory management
- Strategic planning
- Customer service
- Team building
- Effective communication
- Problem solving
- Creativity in solutions
- Shift scheduling
- Time management
- Business administration
- Clear communication
- Decision-making
- Goal setting
- Recruiting and interviewing
- Staff development
Timeline
Manager
Hungry Eyes Restaurant And Bar
04.2023 - Current
Associates in Business Management - Business Management
TA Marryshow Community College
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