Melissa Wilt
Mathews,VA
Summary
Enthusiastic and Strategic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Aesthetic Sales Consultant
Ideal Image Med Spa
02.2020 - Current
- Analyzed and improved marketing initiatives to meet consumer needs, drive sales, and expand client base.
- Worked with medical teams on smooth implementation and operation of new products.
- Generated revenue by liaising between doctors and companies to sell products.
- Conducted market research to collect information and insights about target market.
- Providing customer service to guests in need of services with the company.
- Upholding daily required metrics to achieve an exceptional profit amount daily.
Salon Leader
Bubbles Salons
01.2017 - 02.2020
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Maintained general appointment calendar and set shift schedules.
- Recruited, trained and supervised employees.
- Met with customers to discuss upcoming events and style requirements.
- Removed outdated policies and modernized structure.
- Researched and evaluated current and potential products used by service staff.
- Utilized best practices theory when selecting vendors and products.
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Office Management
Norview Marina Assoc
01.2016 - 01.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Salon Stylist
Blown Away Salon And Spa
02.2012 - 01.2016
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Education
Associate of Arts - Business
Rappahannock Community College
Saluda, VA02.2012
Associate of Arts - Cosmetology
Dominion School of Hair Design
Gloucester Point, VA03.2011
High School Diploma -
Mathews High School
Mathews, VA06.2010
Skills
- Customer Records
- Sales Pitching
- Customer Loyalty
- Patient Rights
- Strategic Selling
- Contract and Price Negotiation
- Client Rapport-Building
- Revenue Generation
- Competitor Knowledge and Analysis
- Customer Communication
- Interpersonal Communication Skills
- Critical Thinking
- Customer Service and Assistance
- Video Conferencing Software
- Microsoft Dynamics
- Market Conditions Monitoring
- Customer Account Management
- Contact Management Systems
- Design Team Recommendations
- Materials List Verification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Cosmetologist
- BLS and CPR certified
- Salon Leader Award
Physical Activity
I enjoy hiking, trying new restaurants,boating, hunting, going to the beach, and fishing. I have two young sons who keep me active and striving to be the best at everything I do.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Medical Aesthetic Sales Consultant
Ideal Image Med Spa
02.2020 - Current
Salon Leader
Bubbles Salons
01.2017 - 02.2020
Front Office Management
Norview Marina Assoc
01.2016 - 01.2017
Salon Stylist
Blown Away Salon And Spa
02.2012 - 01.2016
Associate of Arts - Business
Rappahannock Community College
Associate of Arts - Cosmetology
Dominion School of Hair Design
High School Diploma -
Mathews High School
Similar Profiles
Kimberly FarrellKimberly Farrell
Lead Medical Professional 3 at Ideal Image Med SpaLead Medical Professional 3 at Ideal Image Med Spa
Alison BautistaAlison Bautista
Lead Medical Provider, Registered Nurse at Ideal Image Med SpaLead Medical Provider, Registered Nurse at Ideal Image Med Spa
Cheylo WilcockCheylo Wilcock
Client Coordinator at Ideal Image Medical SpaClient Coordinator at Ideal Image Medical Spa