Melissa Winford

Ensured front line employees were completing assigned tasks according to company policy. Trained new cashiers on register procedures and customer service practices. Answer the phone and fill out catering order forms. Handle customer complaints. Open/close store.

Assisted customers with account inquiries and transactions, ensuring high-quality service. Opened and closed customer personal/business accounts. Handled customer disputes.

Led revenue audits to ensure compliance with state/federal regulations and company policies. Trained new auditors, improving team performance and knowledge retention. Balanced daily, weekly and monthly reports.

Supervised daily operations, ensuring adherence to company policies and customer service standards. Trained new team members. Open/close store.

Supervised daily operations of teller line. Trained new tellers on policies, procedures, and customer service techniques.