Melissa Winter
Maryville,TN
Summary
Driven sales and management professional with a proven track record at Dreaming Tree and Ruby Tuesday Lodge, excelling in customer relationship building and sales expertise. Increased sales revenue through strategic account targeting and enhanced guest retention via exceptional service. Skilled in staff training and fostering collaborative environments, embodying interpersonal communication and creative thinking.
Overview
6
6
years of professional experience
Work History
Sales Representative
Dreaming Tree
03.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Breakfast Manager
Ruby Tuesday Lodge
03.2018 - 03.2023
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Education
High School Diploma -
Pellissippi State Community College
Knoxville, TNSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Staff Training
- Friendly and Helpful
- Creative Thinking
- Honest and Dependable
- Cash Handling
- Payment Processing
- Store Opening and Closing
Timeline
Sales Representative
Dreaming Tree
03.2023 - Current
Breakfast Manager
Ruby Tuesday Lodge
03.2018 - 03.2023
High School Diploma -
Pellissippi State Community College
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