Melissa Woehr
Wilmington,NC
Summary
Dynamic and results-oriented professional with a proven track record at Wellcare Home Health, adept at developing targeted campaigns that significantly enhance customer loyalty. Excelled in fast-paced environments, demonstrating exceptional patient monitoring and community advocacy skills. Leveraged medical screening expertise and outstanding communication abilities to improve patient care and achieve notable increases in customer retention.
Overview
16
16
years of professional experience
Work History
Account Executive
Wellcare Home Health
Wilmington , NC
05.2022 - Current
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Attended networking events to build relationships with potential customers.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Educated patients and families on health care needs, conditions, and options.
Registered Nurse, PACU RN
NHRMC Orthopedic Hospital
01.2014 - 05.2022
- Monitoring of patient condition, vital signs, recovery progress and medication side effects
- Coordinates care with physicians and other clinical staff to enhance continuum of care for patient services
- Monitors and educates new employees on proper care procedures and prioritization strategies
- Coordinates with staff to keep patients informed on issues, including discharge delays and procedure postponements
- Maintains composure and efficiency during emergent situations, including rapid responses and codes
- Administers oral and IV medications to patients and monitors for response
- Strong communication skills, able to effectively communicate in a positive and engaging manner
- Thrive in fast-paced, self-directed environment
Registered Nurse, staff nurse
NHRMC Orthopedic Hospital
01.2009 - 01.2014
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Actively participated in quality improvement initiatives within the department.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Education
Bachelors of Science - Nursing
University North Carolina Wilmington
12.2021
Associate Degree - Nursing
Cape Fear Community College
06.2009
Skills
- Medical Screening
- Patient Monitoring
- Unit Administration
- Community Advocate
- ACLS certified
- PALS certified
- Goals and performance
- Customer service
- Competitor tracking
Timeline
Account Executive
Wellcare Home Health
05.2022 - Current
Registered Nurse, PACU RN
NHRMC Orthopedic Hospital
01.2014 - 05.2022
Registered Nurse, staff nurse
NHRMC Orthopedic Hospital
01.2009 - 01.2014
Bachelors of Science - Nursing
University North Carolina Wilmington
Associate Degree - Nursing
Cape Fear Community College
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