Melissa Wood
Washington
Summary
Dynamic Operations Specialist with a proven track record at American University Library, leveraging content management expertise and leadership skills to enhance customer experiences. Recognized for optimizing business systems and coaching staff to improve performance, driving efficiency and satisfaction in service delivery.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Specialist
American University Library
02.2023 - 01.2025
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Barista/Scooper
Dolcezza Gelato - Dupont Circle
10.2022 - 12.2022
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Part-Time College Coach
Shuying Academy
12.2019 - 05.2022
- Complied with [Type] conference and college rules and regulations.
- Coordinated hotel accommodations and travel as well as daily travel costs for [Number] players.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted clients with developing strategies to manage stress and increase productivity.
Sales Associate
The Phoenix DC
04.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Barista/Trainer
Starbucks
08.2018 - 12.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Scooper/Cashier
Sugar Labs
05.2018 - 07.2018
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Notified supervisor and peers of low product inventory and customer complaints.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit, and credit purchases.
Library Service Consultant/Archives Supervisor
Dickinson College Library
02.2016 - 05.2018
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Applied advanced [Area] skills and knowledge of [Software] on daily basis.
Education
Bachelor of Arts - Psychology
American University
Washington, DC 05-2026
Skills
- Content management expertise
- Quantitative skills
- Experience in leadership
- Personnel assessment
Timeline
Operations Specialist
American University Library
02.2023 - 01.2025
Barista/Scooper
Dolcezza Gelato - Dupont Circle
10.2022 - 12.2022
Part-Time College Coach
Shuying Academy
12.2019 - 05.2022
Sales Associate
The Phoenix DC
04.2019 - 04.2020
Barista/Trainer
Starbucks
08.2018 - 12.2018
Scooper/Cashier
Sugar Labs
05.2018 - 07.2018
Library Service Consultant/Archives Supervisor
Dickinson College Library
02.2016 - 05.2018
Bachelor of Arts - Psychology
American University
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