Melissa Worm
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Pisco Peruvian Gastrobar
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provide excellent customer service Take exact food and beverage orders and communicate order details to kitchen staff as needed.
- Upgrade and sell any additional products when appropriate Cashier Food and materials inventory Bartender Establish all the requirements for the opening and closing of the restaurant.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Asados Island Grill
04.2021 - 04.2022
- Asados island and grill - runner - server - assistence manager
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Restaurant Busser
Guacamole Mex Grill
07.2019 - 01.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
No Degree - Graphic Design
Universidad Rafael Belloso Chacín
Venezuela, Maracaibo2026
High School Diploma -
Santa Maria
Venezuela, Maracaibo2018
Skills
- Guest Engagement
- Order Delivery Practices
- Food Inspection
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Daily Specials Memorization
- Food Preparation and Safety
- Sales Techniques
- Wine Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Pisco Peruvian Gastrobar
04.2023 - Current
Server
Asados Island Grill
04.2021 - 04.2022
Restaurant Busser
Guacamole Mex Grill
07.2019 - 01.2020
No Degree - Graphic Design
Universidad Rafael Belloso Chacín
High School Diploma -
Santa Maria
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