Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Melissa Yanez

Melissa Yanez

Princeton

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
09.2020 - 10.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Phone Sales Representative

Gen Mobile
10.2022 - 06.2023
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.

Bartender

LIT Networks
03.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Crew Member

McDonald's
09.2017 - 06.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

No Degree - ECommerce

Remington College
Dallas, TX

High School Diploma -

Auburn High School
Auburn, NY
06-2019

No Degree - Criminal Justice

Cayuga Onondaga BOCES
Auburn, NY
06-2019

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Safe driving
  • Goal oriented
  • Objection handling
  • Strong multitasking
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Organization

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Outdoor Recreation
  • Music
  • Cooking
  • Volunteer Travel

Timeline

Phone Sales Representative

Gen Mobile
10.2022 - 06.2023

Bartender

LIT Networks
03.2021 - 02.2022

Delivery Driver

Amazon
09.2020 - 10.2024

Crew Member

McDonald's
09.2017 - 06.2018

No Degree - ECommerce

Remington College

High School Diploma -

Auburn High School

No Degree - Criminal Justice

Cayuga Onondaga BOCES

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