Melissa Yasmin Smith
Overview
3
3
years of professional experience
Work History
Front Desk Host
Hyatt Regency Hotel
Reston, Virginia
09.2026 - Current
- Guest relations and ensuring smooth and positive arrival, stay, and departure experiences; proficiency in various administrative and scheduling systems, data entry, and billing.
- Resolved conflicts and delivered customer service by anticipating guest needs and adapting to changing situations.
- Delivered concierge services by providing tailored restaurant recommendations and booking transportation for guests.
- Maintained computerized record-keeping systems for bookings, cancellations, and reservation changes to ensure accuracy and efficiency.
- Worked in tandem with various airline companies to provide regular support to their flight attendants and pilots.
Assistant Language Teacher
Miyazaki Prefectural Fukushima High School (JET Program)
Kushima City, Miyazaki Prefecture
08.2024 - 08.2026
- Acted as the main educator to 200+ students in English Expression and language.
- Engaged students and the local community outside the classroom to foster grassroots diplomacy, cultural exchange, and global citizenship.
- Organized and ran school events, festivals, prefectural speech or debate competitions, and English programs to enhance student involvement and cultural awareness.
- Coordinated within and with cross-departmental faculty to achieve academic objectives.
- Integrated multimedia resources and technologies to enhance the learning environment and support diverse student needs.
- Planned and updated curricula and lesson plans to continuously improve subject coverage.
Office Assistant
James Madison University Center for Global Engagement
Harrisonburg, Virginia
08.2023 - 05.2024
- Scheduled appointments and managed calendars for international engagement staff, facilitating effective coordination of meetings and events.
- Supported staff with day-to-day office tasks and managed front desk communications via email, multi-line phones, and walk-ins, ensuring efficient operations.
- Entered student records into office systems with careful attention.
- Prepared travel documents and study abroad paperwork for review, maintaining confidentiality and ensuring compliance with regulations.
- Assisted with global outreach initiatives and support for both domestic and international students.
Education
B.A. - International Affairs and Minor in East Asian Studies
James Madison University
Harrisonburg, Virginia06-2024
Intensive Japanese Language Study -
Ritsumeikan University
Kyoto, Japan02-2023
Skills
- Front desk operations
- Reservation systems
- Microsoft and PMS software proficiency
- Calendar management
- Travel coordination
- Event coordination
- Document handling and database management
- Computer literacy
- Typing: 60 wpm
- Multilingual communication
- Written communication
Languages
Japanese (Conversational, Professional), Turkish (Conversational), English (Native)
Certifications
- TEFL Certification
- Ritsumeikan RUSSES Scholarship
Timeline
Front Desk Host
Hyatt Regency Hotel
09.2026 - Current
Assistant Language Teacher
Miyazaki Prefectural Fukushima High School (JET Program)
08.2024 - 08.2026
Office Assistant
James Madison University Center for Global Engagement
08.2023 - 05.2024
B.A. - International Affairs and Minor in East Asian Studies
James Madison University
Intensive Japanese Language Study -
Ritsumeikan University