Melissa Yates
SALEM,OR
Summary
Outgoing individual with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Route Lead
Loomis Armored
04.2016 - Current
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Maintained a safe training environment with thorough equipment inspections and hazard assessments.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created and managed project plans and timelines.
- Cultivated positive relationships with vendors,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Bus Driver
Salem Keizer School District
09.2004 - 02.2016
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
Education
No Degree - General Studies
Hinds Community College
Vicksburg, MSSkills
- Communication and Instruction
- Route Setting Abilities
- Team Leadership
- Time Management
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Timeline
Route Lead
Loomis Armored
04.2016 - Current
Bus Driver
Salem Keizer School District
09.2004 - 02.2016
No Degree - General Studies
Hinds Community College