Melissa Young
HealthCare Manager
Ofallon,IL
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Clinical Office Supervisor
Washington University School of Medicine
Saint Louis, MO
08.2018 - Current
- Oversee and monitor the day-to-day duties of all program sites
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintain job descriptions for the practice site positions, participate and assist in the interviewing of candidates.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducts regularly schedule staff meetings and attends divisions.
- Prepared variety of different written communications, reports and documents.
- Assist the clinical director and marketing manager with stagetic planning strategic planning and bud
Rehabilitation Service Representative III
Barnes Jewish West County, Louis
Saint Louis, MO
02.2012 - 08.2016
- Maintains both manager and therapist calendars
- Arrange and attend daily huddles and distribute information back to the team.
- Assisted in training and onboarding of new employees.
- Retrieve any pre-certifications through insurance companies prior to patient appointments.
- Input daily charges into Soarian System for billing. Collected fees due at the time of services rendered.
- Serves as a liaison between therapist, physician and patients.
- Participated in team-building activities to enhance working relationships.
- Monitored company inventory to keep stock levels and databases updated.
Lead Physical Activity Technician
Barnes Jewish Hospital
Saint Louis, MO
03.2005 - 02.2012
- Inputted Daily charges for daily billing
- Maintained Therapist and other PATS calendars
- Delegated daily caseloads to other PATS
- Assisted therapist with more complicated patients
- Held my own caseload working with Lung and Heart transplant patients pre and post surgery
- Serves as a liaison between therapists and patients.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Science - Psychology
Mckendree University
Lebanon, IL 08.2018 - Current
Mana
Washington University in St Louis
St Louis, MO 02.2022 - 09.2023
St.louis Mo -Medical Assistant Certification - Medical Assisting
Missouri College
St Louis, MO 01.2010 - 11.2010
Project Management Fundamentals Certification - Project Management
Washington University in St Louis
St Louis, MO 05.2022 - 11.2022
Skills
- Customer Service & Relations
- Interpersonal and communications skills
- Judgment and Decision Making
- Team-Management Skills
- Public Speaking
- Project Management/Process Improvement
- Critical-thinking skills
- Team Building
- Strategic Planning Team/ Collaboration Training
- Digital Literacy
- Recruitment/Hiring
- MS Office
- Patient Billing
- Patient Billing Software
- Billing Support
- Patient-Focused Quality Service
- Office Management
- Clinical Planning
- Clinical Practices
Summary
- Dedicated healthcare professional with history of meeting companys targeted goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Timeline
Project Management Fundamentals Certification - Project Management
Washington University in St Louis
05.2022 - 11.2022
Mana
Washington University in St Louis
02.2022 - 09.2023
Bachelor of Science - Psychology
Mckendree University
08.2018 - Current
Clinical Office Supervisor
Washington University School of Medicine
08.2018 - Current
Rehabilitation Service Representative III
Barnes Jewish West County, Louis
02.2012 - 08.2016
St.louis Mo -Medical Assistant Certification - Medical Assisting
Missouri College
01.2010 - 11.2010
Lead Physical Activity Technician
Barnes Jewish Hospital
03.2005 - 02.2012