MELISSA ZALEWSKI
CLARKSTON,MI
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and external customers. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and a perfect on-time record. Works quickly and maintains focus while providing top-notch customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Logistics Manager
Ryder Logistics
05.2021 - Current
- Directed shipping and receiving of a plethora of different loads across The United States and globally.
- Proficient in tracking programs LMS and Ryder Control Tower
- Negotiated prices and terms with shipping companies and supply carriers.
- Resolved shipping discrepancies by coordinating customer and courier communications to accomplish all daily delivery requirements..
- Collaborating with manufacturing and supply chain management I monitor logistics performances and identify improvement opportunities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill shipments on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding to achieve high-performing teams.
- Demonstrated strong organizational and time management skills while managing multiple people and projects.
Aircraft Dispatcher
Kalitta Charters II
11.2014 - 05.2021
- Dispatch cargo 727 and 737 aircraft
- Ensure all flights are operated safely and in compliance with federal regulations
- Provide flight crew with comprehensive briefing of planned flight and make any revisions deemed necessary
- Identifies, anticipates and takes corrective action to minimize actual/potential delays
- Coordinates with customers under contract.
United Airlines - Customer Service Rep
09.2010 - 09.2014
- Assisted customers in booking tickets, worked gates and loaded planes in a timely manner
- Jet bridge operator trainer
- Assisted customers in baggage claim with identifying where their luggage was delayed at and set up delivery for when their luggage arrived
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts
- Offered advice and assistance to customers, paying attention to special needs or wants.
Childtime Learning Centers - Assistant Teacher
04.2008 - 11.2010
- Took care of infants on daily basis, Created lesson plans for classroom, coordinated the proper care of infants with parents, Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Communicated regularly with parents about daily activities and behaviors
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01.2026
Associate : General Studies & Early Childhood Education -
Mott Community College
Flint, MI2014 -
Michigan Institute of Aviation Technology
Canton, MIHigh School Diploma : General Studies -
Fenton High School
Fenton, MISkills
- Written Communication
- Critical thinking
- Computer skills
- Self-motivated professional
- Logistics Planning
- Carrier Negotiations
- Supply Chain Management
- Logistics Oversight
- Shipment coordination
- Domestic Freight Management
- Team Management
- Teamwork
- Logistics Management
- Proficient in LMS and Ryder Control Tower
Certification
FAA Aircraft Dispatch License October 2014
Timeline
Customer Logistics Manager
Ryder Logistics
05.2021 - Current
Aircraft Dispatcher
Kalitta Charters II
11.2014 - 05.2021
United Airlines - Customer Service Rep
09.2010 - 09.2014
Childtime Learning Centers - Assistant Teacher
04.2008 - 11.2010
Bachelor of Science - Business Administration
University of Phoenix
Associate : General Studies & Early Childhood Education -
Mott Community College
2014 -
Michigan Institute of Aviation Technology
High School Diploma : General Studies -
Fenton High School