Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Melissa Zamora

Marietta,GA

Summary

Skilled in customer service excellence and organizational abilities, I've effectively managed tasks, improving efficiency. My adaptability and commitment to professionalism have consistently boosted team performance and customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at Concentra back office position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2025
2025
years of professional experience

Work History

Cashier

Casa De Cambio
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Front Desk

Best Western Hotels & Resorts
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.

Cleaning Services

Prime
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Janitorial

Guso Janitorial
08.2021 - 05.2024
  • Ensured timely completion of all janitorial duties in adherence to established schedules and guidelines.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Utilized proper techniques for handling chemicals and equipment to ensure employee safety while performing janitorial duties.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
  • Reduced the need for additional janitorial staff by effectively prioritizing tasks and managing time efficiently.

Front and Back Office Medical Assistant

Concentra Urgent Care
03.2020 - 12.2022
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
  • Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
  • Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
  • Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
  • Cross-trained in front-office procedures to back up reception staff.
  • Collaborated with healthcare providers to develop individualized care plans for patients, contributing to improved health outcomes.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Medical Assisting

Lincoln Technical
Marietta
02.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Professionalism
  • Reliable and Responsible
  • Adaptability and Flexibility
  • Work Task Prioritization
  • Attention to Detail

Bilingual

Speak both English and Spanish fluently.

Timeline

Cleaning Services

Prime
05.2024 - Current

Janitorial

Guso Janitorial
08.2021 - 05.2024

Front and Back Office Medical Assistant

Concentra Urgent Care
03.2020 - 12.2022

Cashier

Casa De Cambio

Front Desk

Best Western Hotels & Resorts

Medical Assisting

Lincoln Technical
Melissa Zamora