MELISSA ZELAYA
Bountiful,UT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Insurance Account Representative
University of Utah
10.2023 - Current
- Research of incoming checks and remittance advice and ensures accurate distribution and posting of payments
- Research and preparation of patient/insurance refunds
- Computed contractual or other adjustments based on explanation of benefits, remittance advice, and insurance contracts
Medical Secretary/Accessioner
University of Utah
07.2019 - 10.2023
- Specimen documentation using Lab Writer, EMR, Zebra Printers, Power Path, EPIC
- Adhered to HIPAA guidelines.
- Enhanced communication between departments by promptly addressing inquiries regarding specimen status or issues that arose during processing stages.
- Demonstrated exceptional attention to detail when verifying patient demographics, order accuracy, and specimen integrity before accessioning samples.
- Assisted in training new staff members
Senior Administrative Assistant
Phantom Fireworks
12.2018 - 07.2019
- Working with state and county officials for permits, answering phone calls, advertising positions, and setting up interview appointments and packets
Billing and Insurance Recovery Specialist
St Luke's Regional Medical Center
08.2017 - 07.2018
- Proficiency in EPIC, Availity, DSG, Code Correct, HSI Papers, OnBase systems
- Communicating directly with insurance agents to resolve processing issues
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Advanced Scheduler St Luke's Connect
St Luke's Regional Medical Center
10.2015 - 01.2017
- Inbound and outbound imaging scheduling/Patient registration and insurance verification
- Scheduling between multiple provider's and imaging departments
- Scheduling through EPIC EMR
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Pre-Registration St Luke's
St Luke's Regional Medical Center
09.2012 - 10.2015
- Outbound calls for patients registration and insurance verification
- Worked effectively in fast-paced environments.
Administrative Assistant
Grays Harbor Community Hospital
04.2010 - 07.2012
- Maintained monthly schedules for 160 employees using Visual Staff Scheduler
- Processing of bi-weekly timecards using Report Express System
- Monitoring patient charges for hospital reimbursement
- Scheduling employee education and certifications using CiNOW program
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Employee recognition team member
Unit Clerk
Grays Harbor Community Hospital
05.2008 - 04.2010
- Transcribing pre-op and post-op physician's orders
- Admission and discharge of patients
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged patient transportations.
- Aided in the training of new hires.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
Education
AAS Office Technology -
Grays Harbor Community College
01.2008
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT07-2026
Skills
- Goal-oriented mindset
- Attention to detail
- Excellent communication
- Organizational skills
- Time management
- Teamwork
Timeline
Insurance Account Representative
University of Utah
10.2023 - Current
Medical Secretary/Accessioner
University of Utah
07.2019 - 10.2023
Senior Administrative Assistant
Phantom Fireworks
12.2018 - 07.2019
Billing and Insurance Recovery Specialist
St Luke's Regional Medical Center
08.2017 - 07.2018
Advanced Scheduler St Luke's Connect
St Luke's Regional Medical Center
10.2015 - 01.2017
Pre-Registration St Luke's
St Luke's Regional Medical Center
09.2012 - 10.2015
Administrative Assistant
Grays Harbor Community Hospital
04.2010 - 07.2012
Unit Clerk
Grays Harbor Community Hospital
05.2008 - 04.2010
AAS Office Technology -
Grays Harbor Community College
Bachelor of Science - Human Resource Management
Western Governors University
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