Melissa Zuscin
Oxford,CT
Summary
Operations Support Supervisor at a nationwide insurance brokerage with experience in account and data compilation, analysis and comprehensive clear communication.
Diligent analyst with solid foundation strategic planning. Proven track record of supporting financial decision-making and driving process improvements for stakeholder portfolios. Demonstrated ability to utilize data-driven insights and financial modeling to enhance business performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor, Operations Support
HealthPlanOne
10.2018 - Current
- Analyze and manage information requests from stakeholders, including categorizing issues, fulfilling missing requirements, and compiling data for upper management review.
- Responsible for team reconciliation and calibration across all lines of business.
- Rectifying commissions and renewal payment discrepancies.
- Oversee calibrating and analyzing reconciliation reports for Compliance and Sales teams.
- Analyze large volume of sales data and compile audits for external research.
- Identifies, presents, and implements new CMS and Compliance guidance, mitigating non-compliant behavior.
- Manage team communication with outside carrier contacts, solidifying business relationships and continued business flow.
- Promote interdepartmental education in CMS regulations, coding changes, and file date submissions.
- Obtained CT H&L License to gain experience Medicare agent workflow.
- Experian, CHC, and MARx credentialed.
Senior Coordinator
United Healthcare Group
02.2017 - 10.2018
- Responsible for validating information and finding solutions to billing discrepancies.
- Documented process for appealing wrongly declined submissions.
- Exceeded daily goals in case management.
Managing Partner
Antonio's Restaurant Group
02.2003 - 02.2016
- Created loyal discriminating customer base delivering word-of-mouth advertising.
- Creatively generated revenue during stagnant retail periods.
- Established brand recognition.
- Opened three additional locations in 6 years.
Territory Manager
Biosystems Of New England
09.2011 - 02.2014
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and exceeded sales goals.
- Communicated regularly with territory, regional, and strategic managers for strategic account planning.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Researched competitor activity and used findings to develop sales growth strategies.
- Increased market penetration by 60% for new and existing accounts by meeting and exceeding established sales goals. Maintained existing markets, introduced new studies, and maintained contact with clinics and providers.
- Participated in hosting workshops for clinics, delivering fresh information to doctors, technicians, and staff members. Attended key Regional and State conferences and meetings.
Sales Associate
PulteGroup
06.2003 - 10.2005
- Assisted in closing sales on 47 homes in the startup of the Del Webb development in Oxford, CT by providing administrative and design components of home-building and buying.
- Coordinated with senior sales associates and clients leading to efficient and quick closings.
- Lead marketing of resident events resulting in Del Webb in a higher category of homes, creating a desire to buy at Oxford Greens.
- Planned, executed, marketed, and produced events from neighborhood parties to trips for a community of 110 residents. Created and published monthly newsletter.
- Trusted contact person for referring services.
Education
Bachelor of Arts and Science - English
University of Connecticut
Storrs, CT05-2003
Skills
- Attention to Detail
- Policies and procedures
- Operations management
- Analytical thinking
- Finance assessment
- Corporate finance expertise
- Finance and accounting operations
- Excel, query, and reporting Expert
- Excellent interpersonal skill
- Effective multi-tasking capability
- Organizational Analysis and Communication
Certification
Studied, obtained, and utilized L&H license and to experience agent workflow.
Timeline
Supervisor, Operations Support
HealthPlanOne
10.2018 - Current
Senior Coordinator
United Healthcare Group
02.2017 - 10.2018
Territory Manager
Biosystems Of New England
09.2011 - 02.2014
Sales Associate
PulteGroup
06.2003 - 10.2005
Managing Partner
Antonio's Restaurant Group
02.2003 - 02.2016
Bachelor of Arts and Science - English
University of Connecticut
Additional Information
- Licensed Life and Health Agent
- CMS, CHC, and Experian credentialed.
- Competitive Equestrian Athlete
- Organized largest team for Seymour Pink Pounding the Pavement Race (2018-2022)
- Oxford High School Football Quarterback Club Board Member 2019-2023
Presidential Award for Innovation, 2024
This was is given to the individual who identified a business need, crafted a solution and excucted a plan to expand bottom-line growth. I was the first recipient in the initial presentation of this award for creating a workflow to reduce commissions escrow deduction while saving on overtime and team burnout.