Melissa A. Armbruster
Akron,OH
Summary
IT Professional, consisting of Banking, Computer Operations, Production Control, and Lead experience. I am a detail oriented, accurate, analytical, proactive, dedicated, and loyal employee. I am seeking a position where I can learn, grow, and apply my skill sets for the best of the company, and myself.
Overview
29
29
years of professional experience
Work History
Production Control Analyst II
Westfield Insurance
Westfield Center, OH
06.2022 - Current
- Monitor and maintain an z/OS Mainframe operating system using TSO/KLS, and Workload Automation to ensure all processing is complete and accurate
- Track all issues using the EasyVista ticketing system, email, and Turnover document
- Monitor the network environment using Solarwinds when needed
- Scrutinize all systems to identify anomalies
- Work with Developers to create/modify jobs and schedules
- Review and update department procedures as needed
- Work on various projects as needed to improve efficiencies
- Suggest improvements for my team and others when I see an opportunity to do so, including automation opportunities
- Improve skill sets by taking BMC, LinkedIn, and Interskill courses.
Computer Operator Lead
Westfield Insurance
Westfield Center, OH
09.2019 - 06.2022
- Monitor and maintain an z/OS Mainframe operating system using TSO/KLS, and Workload Automation to ensure nightly processing is complete and accurate
- Track all issues using the EasyVista ticketing system, WLA, email, and Turnover document
- Monitor the network environment using Solarwinds when needed
- Escalate all issues accordingly through Everbridge, and Incident Manager when needed
- Follow through with critical issues to ensure they are resolved in a timely manner to meet SLA’s
- Perform all Emergency Package approvals when needed
- Review and update department procedures as needed
- Perform a Facility Walk Through to check all equipment and alarms, as well as monitoring Environet
- Suggest improvements for my team and others when I see an opportunity to do so
- Perform Help Desk functions after-hours to assist with Offshore team members.
Production Control Technician
Bridgestone Americas (Contractor with Beacon Hill Staffing)
Akron, OH
12.2017 - 09.2019
- Monitor and maintain an z/OS Mainframe operating system using TSO/ESP to ensure nightly processing is complete and accurate
- Track all issues using the Remedy ticketing system
- Monitor and maintain the network environment using Operations Bridge Manager, Tivoli, and SAP
- Perform daily backups on production and development LPARS, and virtual/physical tape movement
- Perform all production moves, including program, JCL, card, job, member, etc
- Review and update department procedures as needed
- Perform a Facility Walk Through twice a shift to check all equipment and alarms
- Perform all RSA requests for SecurID token and VPN setups and replacements.
Third Shift Manager
FirstMerit Bank
Akron, OH
11.2013 - 06.2017
- Manage third shift processing on z/OS Mainframe to ensure nightly cycle is complete and accurate in a timely manner, meeting service deadlines
- Conducted IPL’s monthly
- Perform interviews and hiring, evaluations for employees, create staff schedules, provide employee training, reconcile inventory, and timecard approvals using Kronos and E-Time
- Strong Customer Service background
- Troubleshooting and problem-solving proficiency
- Solid oral and written communication skills, along with strong interpersonal skills
- Ability to write documentation and effectively multi-task
- Willingness to undertake assignments and aptitude to learn quickly.
Senior Computer Operator
FirstMerit Bank
Akron, OH
06.2013 - 11.2013
- Monitor, maintain, fine tune, prioritize and operate z/OS Mainframe system performance
- Detect potential problems and ensure they are resolved and escalated timely
- Knowledge and recovery process of CPU, DS8870 disk, Virtual tape, tape drives, tape robotics, controllers, Stratus and other Peripheral hardware.
Peripheral Operator, Sorter Operator, CSR, Teller
FirstMerit Bank
02.1995 - 06.2013
Education
High School Diploma -
Ellet High School
Akron, OH06.1994
Skills
- Advanced skills in the z/OS IBM Mainframe, Hardware, and Peripherals Workload Automation, Control-M, Control-D, and Control-B
- Attention to Detail, Decision Making, Problem Solving
- Critical Thinking, Process Improvement, Documentation, Research
- Adaptability and Flexibility
- Production Monitoring and Assessment
- Time Management, Scheduling Techniques
Professional Development
FirstMerit Bank Development Management (12 week) Course, Akron, OH, April 2013
References
Provided Upon Request
Timeline
Production Control Analyst II
Westfield Insurance
06.2022 - Current
Computer Operator Lead
Westfield Insurance
09.2019 - 06.2022
Production Control Technician
Bridgestone Americas (Contractor with Beacon Hill Staffing)
12.2017 - 09.2019
Third Shift Manager
FirstMerit Bank
11.2013 - 06.2017
Senior Computer Operator
FirstMerit Bank
06.2013 - 11.2013
Peripheral Operator, Sorter Operator, CSR, Teller
FirstMerit Bank
02.1995 - 06.2013
High School Diploma -
Ellet High School
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