Melissa A. Guzman
San Benito,TX
Summary
Business minded, computer and tech savvy. People friendly, customer service. Areas of expertise include: Office skills, Computer Knowledge, Microsoft Word, Excel and PowerPoint, Experience handling large volume of currency Enthusiastic tutoring professional motivated to support students. Ready to build confidence and skills in struggling learners. Friendly, personable and compassionate. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Tutorial Assistant
Veteran's Upward Bound
Brownsville/Edinburg, TX
05.2023 - 08.2024
- Provided guidance on how best to utilize available resources.
- Developed effective communication with faculty members regarding student performance.
- Adapted instructional methods based on the individual needs of each student.
- Maintained a safe and supportive environment conducive to learning.
- Collaborated with other staff members to ensure that all students had access to quality instruction and resources.
- Encouraged positive study habits, such as note-taking, goal-setting, and organization skills.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Explained difficult concepts in an understandable manner using real-world examples.
Seasonal Employment, Cashier, Jewelry Consultant
James Avery Artisan Jewelry
Brownsville, TX
04.2019 - 01.2021
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
ASP part-time employee, classroom tutor, asst. program instructor, office work
San Benito Consolidated Independent School District- 21st Century After School Program
San Benito, TX
10.2015 - 05.2019
- Facilitated small group instruction by creating engaging activities that promoted critical thinking skills.
- Incorporated differentiated instruction techniques into lesson plans for diverse groups of learners.
- Adapted instructional methods based on each student's unique needs or abilities.
- Created an atmosphere conducive to learning by establishing rapport with all students.
- Monitored student progress and provided feedback on assignments and tests.
Cashier, Fragrance & Jewelry/Watch Consultant, Customer Service, Shipping/Receiving
Dillard's Department Store
Harlingen, TX
05.2017 - 02.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
Cashier, Jewelry Consultant, Customer Service, Shipping/Receiving & Price Changing
Kohl's Department Store
Harlingen, TX
06.2011 - 08.2016
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
San Benito High School
San Benito, TX06.2010
Associates of Science in Biology -
Texas State Technical College
Harlingen, TX05.2020
Exercise Science - Physical Therapy
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Skills
- Business minded
- Computer and tech savvy
- People friendly
- Customer service
- Office skills
- Computer Knowledge
- Microsoft Word
- Excel
- PowerPoint
- Experience handling large volume of currency
- Student Motivation
- Group and individual instruction
- Team Collaboration
Volunteer Experience
- Saint Joseph Church, 1001 W. Highway 77, San Benito, TX, Alter Server and Annual Church Bazaar Volunteer, 2000, 2010
- Breast Cancer Awareness in Cottonwood Country Club, 1001 South Ed Carey Drive, Harlingen, TX, Assisted Coordinating Event, Selling Tickets, Raffling Prices, Seating & Serving and Presenting Awards, 02/23/12
- Special Olympics for Harlingen ISD, 1204 Fair Park Blvd, Harlingen, TX, Setting-up Booths and Assisting Coaching Staff with Students, Summer 2013
- San Benito Boys & Girls Club, 410 North Stookey Rd, San Benito, TX, Assisted Coaching Staff with Students, 07/23/15
- United Blood Drive Mobile Services, 2715 W. Expressway 83, Harlingen, TX, Donating Member and Recruiting Customers to Donate Blood, 08/22/15
Language
English
Native/ Bilingual
American Sign Language
Limited
Accomplishments
- First place in Women's SHW class (90.1 kg and up or 198.5lbs and up) RGV Border Bash 2/24/2021
- Second highest female competitor of USPA RGV Border Bash 2/24/2021
- Second place in 90.0kg/198.4lb class USPA Kabuki Strength 6/27/2021
- First place 90.0kg/198.4lb class of USPA LeBlanc Liftoff 3/21/2022
- Top highest female competitor of USPA LeBlanc Liftoff 3/21/2022
- Second place Novice SHW in The Valley Strongest Strongman 5/6/2023
Affiliations
- Current Fulltime Student at UTRGV Edinburg
- Current Powerlifter/Strongman Athlete
- Dean's List Spring 2024
Timeline
Tutorial Assistant
Veteran's Upward Bound
05.2023 - 08.2024
Seasonal Employment, Cashier, Jewelry Consultant
James Avery Artisan Jewelry
04.2019 - 01.2021
Cashier, Fragrance & Jewelry/Watch Consultant, Customer Service, Shipping/Receiving
Dillard's Department Store
05.2017 - 02.2018
ASP part-time employee, classroom tutor, asst. program instructor, office work
San Benito Consolidated Independent School District- 21st Century After School Program
10.2015 - 05.2019
Cashier, Jewelry Consultant, Customer Service, Shipping/Receiving & Price Changing
Kohl's Department Store
06.2011 - 08.2016
High School Diploma -
San Benito High School
Associates of Science in Biology -
Texas State Technical College
Exercise Science - Physical Therapy
The University of Texas Rio Grande Valley
Similar Profiles
AOLANIS RODRIGUEZ LOPEZAOLANIS RODRIGUEZ LOPEZ
Math Tutor at Upward Bound ProgramMath Tutor at Upward Bound Program
Khary McClellanKhary McClellan
Residential Mentor at Bowling Green State University Upward BoundResidential Mentor at Bowling Green State University Upward Bound
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Monica De La FuenteMonica De La Fuente
Store Manager at American Eagle Outfitters, IncStore Manager at American Eagle Outfitters, Inc
Jacob MartinezJacob Martinez
QC/CWI at American Piping InspectionQC/CWI at American Piping Inspection