Melissa Alicia Sablan

• Assisted seniors with personal care, mobility support, and daily living routines.
• Prepared meals, coordinated meal schedules, and followed dietary instructions.
• Monitored client condition and reported changes promptly to families and care teams.
• Provided companionship, emotional support, and conversation to reduce isolation.

• Established procedures to receive, process, and validate information from various sources including hospital and HVSO registries, parents, and court records, ensuring consistency and compliance with registration requirements.
• Conducted data extraction from RPMS and EVRS to facilitate accurate record-keeping.
• Prepared and submitted statistical reports on the number of births, deaths, and leading causes on a monthly, quarterly, and annual basis, providing valuable insights for decision-making.
• Performed basic edits or modifications in program access databases (forms, views, queries, and reports) according to U.S. Birth and Death Certificate Standards to maintain data integrity.
• Updated demographic information in hospital systems like RPMS, EHR, EVRS, and other HVSO birth and death registries for consistency.
• Assisted in collecting and typing information needed for creating new birth, death, and fetal death certificates, ensuring completeness and accuracy.
• Conducted interviews with parents and/or clients to complete personal information required on vital certificates, providing assistance and support throughout the process.
• Reviewed and verified evidence submitted for amendment or correction to official records, ensuring accuracy and reliability of vital records.
• Issued certified copies of certificates to qualifying individuals, processed and issued invoices for payment, maintaining administrative accuracy.
• Assisted clients with amendments requests, verifying evidence submitted for amendment or correction to official records, and processing necessary updates.
• Processed burial, transit, quarantine, and removal of human remains permits for airlines transporting human remains, ensuring proper documentation and compliance.
• Processed authorizations for final dispositions at the request of families and/or funeral home services, facilitating efficient and respectful arrangements.
• Prepared volume historical vital records for data migration into EVRS system, contributing to system integration and efficiency.
• Performed other related duties as assigned, demonstrating flexibility and adaptability in meeting organizational needs

• Delivered exceptional customer support while maintaining adherence to rigorous medical, legal, and administrative standards, ensuring confidentiality and data integrity.
• Established and adhered to timelines for both customer inquiries and office operations, effectively managing tasks to meet deadlines and maintain efficiency.
• Ensured compliance with safety protocols, prioritizing the well-being of customers and staff.
• Provided seamless virtual customer support via telephone or email, promptly addressing inquiries and concerns.
• Executed billing processes with precision, guaranteeing accurate and timely processing of payments.
• Extended support to customers across various locations and entities, cultivating relationships built on trust and reliability.
• Captured and extracted vital data for birth, death, and fetal records from RPMS, EHR, and EVSR registration platforms.
• Established and maintained meticulous record-keeping practices, ensuring the systematic organization and accessibility of documentation.
• Conducted thorough data analysis for incoming and outgoing requests, maintaining a steadfast commitment to accuracy and completeness throughout processing.
• Facilitated proper documentation for amendments and timesheets, upholding data integrity.
• Assisted clients comprehensively with birth, death, and fetal death documentation, ensuring regulatory compliance and physician oversight.
• Collaborated seamlessly with team members to execute the filing of birth, death, and fetal death records in accordance with established procedures, contributing to the seamless functioning of office operations.

Training Certificates

• NAPSIS/NCHS Training; Atlanta, GA | April 2017
• Customer Service Training; Saipan, MP | March 2020

• Processed and maintained medical records, including vital statistics documentation, in accordance with HIPAA regulations and organizational protocols.
• Coordinated the release of medical information to patients, healthcare providers, and authorized third parties, ensuring compliance with privacy laws and patient consent requirements.
• Responded to inquiries and requests for information from healthcare professionals, government agencies, and legal entities in a timely and professional manner.
• Implemented quality improvement initiatives to enhance the efficiency and accuracy of medical records management processes.
• Provided exceptional customer service to patients and families, addressing concerns and resolving issues related to medical records access and confidentiality.
• Conducted thorough audits to ensure the accuracy, completeness, and confidentiality of medical records and vital statistics data.
• Served as a subject matter expert, providing guidance and training to junior staff on data integrity standards and best practices.
• Collaborated with interdisciplinary teams to implement electronic health record (EHR) systems and streamline recordkeeping processes.